- Lead and scale the post-sale customer success organization from onboarding and adoption to renewals and strategic expansion.
- Transition the current Account Management function into a world-class Customer Success organization, ensuring clients derive maximum value from regulatory data and research.
- Act as the bridge between technical data delivery and business outcomes, transforming data streams into competitive advantages for enterprise partners.
- Move the organization from reactive to proactive; conduct workshops, lunch-and-learns, and webinars to educate customers on using the platform to address daily challenges.
-
Customer Success
3 weeks ago
Only for registered members New YorkRestore trust where it matters most by building something that matters at SilverShield. · ...
-
Customer Success
1 month ago
Only for registered members New York Full timeWe're looking for a hybrid thinker and doer - a high-caliber GenAI Solutions & Success Strategist who thrives at the intersection of emerging technology, customer strategy, and post-sales execution. This role is 60% solutions consulting and project management, 40% customer succes ...
-
Customer Success
3 weeks ago
Only for registered members New York Full timeWe're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams. · This isn't an internship where you si ...
-
Customer Success
1 month ago
Only for registered members New York Remote job+This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · +Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, · Analyze agent performance data an ...
-
Customer Success
1 month ago
Only for registered members New York $75,000 - $100,000 (USD)Kale's mission is to empower people to translate their social value into economic value. · ...
-
Customer Success
1 month ago
Only for registered members New York $100,000 - $110,000 (USD)Job Summary · A Customer Success Manager will own and manage a portfolio of SMB clients post-sale. They will serve as their primary point of contact ensuring strong adoption engagement and satisfaction. · Own and manage a portfolio of SMB clients post-sale. · Serve as their prima ...
-
Customer Success
1 month ago
Only for registered members New York $20 - $21 (USD)We're looking for a highly organized solutions-oriented Customer Success & Operations Coordinator to take on a role that blends client-facing service logistics coordination and process improvement. · Familiarity with Onfleet or similar delivery management platforms. · ...
-
Customer Success
1 month ago
Only for registered members New York $130,000 - $140,000 (USD)Legora is on a mission to redefine how legal work gets done. We're building an AI-native workspace that empowers legal professionals to work faster, ask better questions, and unlock new insights. · Our team believes in pushing boundaries to make complex processes smarter, faster, ...
-
Customer Success
1 month ago
Only for registered members New York Full timeThis is a Customer Success Manager role at Legora where you will own and manage a portfolio of SMB clients post-sale. · What You'll Do · Own and manage a portfolio of SMB clients post-sale, · Serving as their primary point of contact and ensuring strong adoption engagement satisf ...
-
Customer Success
1 month ago
Only for registered members New York, NYJoin Legora on their mission to redefine legal work with AI-native technology empowering legal professionals. · Global collaboration: Partner with teams and clients across multiple locations. · Competitive package: Comprehensive salary, benefits, tools for success. · In-person en ...
-
Customer Success
1 week ago
Only for registered members New York CityWe're looking for a Customer Success & Product Intern to join our NYC team. · This isn't an internship where you sit on the sidelines. This is a role that is truly going to move the needle at Spur and you'd be working with our customers & prospects from your very first day on the ...
-
Customer Success
3 days ago
Only for registered members NYCWe're looking for a hybrid thinker and doer - a high-caliber GenAI Solutions & Success Strategist who thrives at the intersection of emerging technology, customer strategy, · We will play a pivotal role in enabling our customers to derive maximum business value from our GenAI-ena ...
-
Customer Success
1 month ago
Only for registered members New York Remote jobThis role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · ...
-
Customer Success
1 month ago
Only for registered members New YorkPartners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · ...
-
Customer Success
1 month ago
Only for registered members New YorkThis role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, · and for integrating agents ...
-
Customer Success Manager
1 week ago
Only for registered members New York Full time $110,000 - $140,000 (USD)+Job summary · Vitally is looking for a Customer Success Manager to join our Customer Success team. · +Manage a book of business of customers ranging in ARR between $20-$50K and partner with customers to advise on how to continue integrating Vitally with their CS workflows · Crea ...
-
Customer Success Manager
1 month ago
Only for registered members New York $100,000 (USD)As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across the US. · ...
-
Customer Success Manager
3 weeks ago
Only for registered members New York Full timeWe are Nominal, and we're building the financial operating system for the most ambitious and fast-growing companies of our generation. · Join our journey · Nominal's culture is fast-paced, dynamic, with high focus on execution.Own the full post-go-live lifecycle: onboarding, ado ...
-
Customer Success Manager
1 month ago
Only for registered members New YorkThe ideal candidate will have impeccable relational skills and create win/win environments for all parties. · Provide an excellent customer service experience. · Help customers achieve their desired goals. · ...
-
Customer Success Manager
3 weeks ago
Only for registered members New YorkWe're building the AI workforce that transforms property management by automating the most time-consuming tasks while enhancing how people find and experience their homes. · The Role · As our first Customer Success hire, you'll own client relationships from implementation through ...
-
Customer Success Representative
1 month ago
Only for registered members New YorkWe are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. · Serve as the main point of contact for customer questions, requests, and ongoing support · Assist customers ...
VP, Customer Success - New York - EnerKnol
Description
About EnerKnol
About EnerKnol EnerKnol is the leading provider of regulatory intelligence, including research, data, analytics, and tracking software for North American energy markets.
Our core product, the EnerKnol Platform streamlines the search, discovery and real-time tracking of regulations across all federal, regional and state energy agencies and legislatures. The Platform is paired with EnerKnol Research, original analyst research, news feeds, maps and regulatory calendars to optimize the tracking of major decisions, policy trends, market opportunities, compliance rules, and beyond.
Subscribers use the EnerKnol Platform to track and search: Utility rate cases; Mergers and acquisitions, asset sales, other financial transactions at states, FERC; Renewable Portfolio Standards, climate regulations, PURPA, and other state and federal policies; Wholesale power, gas market rule changes across states; Retail power, gas market rule changes across states; Power purchase agreements, RFPs, integrated resource plans; Energy projects, including oil & gas, wind, solar, storage and transmission; Due diligence, market intelligence, competitive intelligence, and more.
EnerKnol is the source for regulatory insights and market intelligence into U.S. wholesale power markets, alternative energy, the oil and gas sector, electric vehicles, battery storage, smart grid, and beyond. EnerKnol is the standard language for energy policy data. Enerknol provides centralized access to more than 40 million regulatory filings, with policy tracking and real-time alerts.
The Role
We are seeking an experienced Director/VP of Customer Success to lead and scale our post-sale organization. As we expand our enterprise footprint, you will be responsible for the entire customer lifecycle—from onboarding and adoption to renewals and strategic expansion.
You will transition our current Account Management function into a world-class Customer Success organization, ensuring our clients (ranging from utilities to private equity firms) derive maximum value from our regulatory data and research.
Our data platform is only as powerful as the insights our partners derive from it. As the Director/VP of Customer Success, your mission is to ensure our enterprise partners realize the full strategic value of our platform. You will serve as the critical bridge between technical data delivery and tangible business outcomes, transforming complex data streams into competitive advantages for our clients. You will transform a reactive organization into a proactive one. You will run workshops, lunch-and-learns, webinars to educate our customers how to use our platform to answer the daily challenges they are faced with.
Responsibilities
#J-18808-Ljbffr
-
Customer Success
Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Only for registered members New York, NY
-
Customer Success
Only for registered members New York City
-
Customer Success
Only for registered members NYC
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success Manager
Full time Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Full time Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Representative
Only for registered members New York