Supervisory Medical Support Assistant - Phoenix, United States - Department Of Veterans Affairs

Description

Summary

Serves as the supervisor for the outpatient clinic within Scheduling Operations Service at the Phoenix VA Health Care System Responsible for coordinating the section's administrative support activities such as records management, scheduling accuracy, and data analysis. Ensures appropriate scheduling practices are followed, adequate staffing is available, resources are used efficiently, and the MSA's are providing courteous and timely support to both the internal and external customer base.

Duties

If you are a current, permanent VA employee you should apply under CBSX JAB.

The salary range listed on this announcement only reflects the General Schedule incorporating Rest of U.S. basic pay. Upon selection, the salary will be adjusted to include the locality adjustment for the specific location.

Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Phoenix VA Health Care System Supervisory Medical Support Assistant Interview panel no later than 60 DAYS OF THE VACANCY CLOSURE.

Selected candidates should plan to report to Phoenix VA Health Care System for fingerprinting and a Physical evaluation. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to :

• Supervisory MSA provides technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.
• Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.
• The Supervisory MSA interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides resources for training needs; and finds ways to improve production or increase the quality and efficiency of work within the area of authority
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Supervisor MSA is responsible monitoring data repositories and ensures completion of a timely review of various reports such as, but not limited to, active/pending consults, Electronic Wait List, Recall list, greater than 90, and Return to Clinic orders for accuracy and disposition.
• The Supervisor MSA is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative and all interdisciplinary clinics that support the initiative to include Compensation and Pension (C&P), Specialty, and Call Center.
• Ensure that MSAs are fully trained in CPRS documentation and orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics