Jobs
>
Phoenix

    Entry- Level, Care Team Representative - Phoenix, United States - Sedgwick

    Sedgwick
    Sedgwick Phoenix, United States

    2 weeks ago

    Default job background
    Description

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

    A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


    A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

    If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

    Join us and contribute to Sedgwick being a great place to work.

    Great Place to Work

    Most Loved Workplace

    Forbes Best-in-State Employer

    Entry- Level, Care Team Representative


    Entry-level, Care Team Representative

    Must live in Arizona.
    Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?


    • A stable and consistent work environment in an office and/or virtual setting
    • A training program to learn how to help employees and customers from some of the world's most reputable brands.
    • An assigned mentor and manager who will guide you on your career journey.
    • Career development and promotional growth opportunities through increasing responsibilities
    • A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

    PRIMARY PURPOSE OF THE ROLE:


    To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.


    ARE YOU AN IDEAL CANDIDATE?
    We are looking for enthusiastic and empathetic candidates that want to grow a career.

    Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.


    ESSENTIAL RESPONSIBLITIES MAY INCLUDE

    • Provide excellent customer service to external customers and internal support to an assigned team.
    • Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
    • Provide detailed notes on phone calls, and track and code documentation according to standard processes.
    • Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
    • Resolve issues with one call/ one-person responses.
    • Investigate customer feedback.
    • Track trends
    • Assist with developing corrective/preventative actions.
    • Perform administrative tasks.
    Here is a day in the life of a

    Care Team Rep:
    SED Mariah_


    QUALIFICATIONS

    • Education & Licensing:
    High school diploma or GED required.


    • Skills:
    Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required


    • PC literate, including Microsoft Office products, Windows environment.
    • Must meet minimum typing requirements.
    • Experience:
    Clerical or customer service experience or equivalent combination of education and experience preferred


    TAKING CARE OF YOU

    • Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
    • An assigned mentor and manager that will support and guide you on your career journey.
    • Career development and promotional growth opportunities
    • A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

    APPLICATION PROCESS
    You will complete a recorded video interview as part of our application process.

    Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed.

    If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

    Work environment requirements for entry-level opportunities include -Physical: Computer keyboarding


    Auditory/visual:
    Hearing, vision and talking.


    Mental:
    Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.


    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

    Taking care of people is at the heart of everything we do. Caring counts
    Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

    Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.

    Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts.

    Watch this video to learn more about us. )
  • Labcorp

    Service Representative Team Leader

    2 weeks ago

    Labcorp Phoenix, United States

    **At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a grea ...

  • LabCorp

    Service Representative Team Leader

    2 weeks ago

    LabCorp Phoenix, United States

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great ...

  • Specialty Dental Brands-AZ

    Scheduling Team Representative

    2 weeks ago

    Specialty Dental Brands-AZ Phoenix, United States

    : · Do you enjoy meeting new people? Do you have a great personality and work ethic? Do you want to be part of a thriving, growing orthodontic office? We have the perfect career for you At Dunn Orthodontics, our Scheduling Coordinators are the first ones on the phone or in the of ...

  • Penske Truck Leasing

    Body Shop Technician II

    2 weeks ago

    Penske Truck Leasing Phoenix, United States Full time

    Position Summary: · Ready to move your career forward? As a Body Shop Technician with Penske, you'll perform diagnostic procedures and truck and trailer collision repairs, and with supervision some major suspension, electrical, painting and welding repairs too. All while enjoying ...

  • Inspire Horizons

    Occupational Therapist

    9 hours ago

    Inspire Horizons Phoenix, AZ, United States

    Welcome to Inspire Horizons - discover how we do things differently · At Inspire Horizons, we're not your typical therapy center. We're building a united community that brings together experts in Occupational Therapy, Physical Therapy, Speech Therapy, and Applied Behavior Analysi ...

  • Rad Marketing Agency

    Junior Sales and Marketing Representative

    3 days ago

    Rad Marketing Agency Phoenix, United States

    As our next Junior Sales and Marketing Representative, you will provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels, and profitability. Rad Marketing Agency is a local sales and marketing firm located in Scot ...

  • Cetera

    Client Services Representative

    1 week ago

    Cetera Phoenix, United States

    This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwo ...

  • Benefit Commerce Group, an Alera Group Company

    Client Services Representative

    1 week ago

    Benefit Commerce Group, an Alera Group Company Phoenix, United States

    Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for a new role with their Employee Benefits team based in their Chandler and Scottsdale offices. · Are you looking to be part of a company where you have ex ...

  • GTN Technical Staffing and Consulting

    Tax Attorney

    3 weeks ago

    GTN Technical Staffing and Consulting Phoenix, United States

    Tax Attorney · HIGHLIGHTS · Location: ​​​​​​​​​Phoenix, AZ 85003 – fully onsite position · Position Type: Direct Hire · Hourly / Salary: Based on Experience up to $200K · Residency Status: US Citizen or Green Card Holder ONLY · Job Description · Our client is looking for a Mid-le ...

  • GTN Technical Staffing and Consulting

    Tax Attorney

    4 weeks ago

    GTN Technical Staffing and Consulting Phoenix, United States

    Tax Attorney · HIGHLIGHTS · Location: ​​​​​​​​​Phoenix, AZ 85003 – fully onsite position (will consider relocation to Phoenix) · Position Type: Direct Hire · Hourly / Salary: $100K-$150K · Residency Status: US Citizen or Green Card Holder ONLY · Job Description · Our client is lo ...

  • RxSalesPros

    District Sales Manager

    3 weeks ago

    RxSalesPros Arizona, United States

    **This Region covers the Phoenix, Scottsdale and Tucson areas of Arizona as well as the state of New Mexico** · Regional Business Manager has overall responsibility for leading and developing regional sales teams that drive high impact customer interactions, yielding strong sales ...

  • Impact Floors of Texas

    Sales Representative

    3 days ago

    Impact Floors of Texas Phoenix, United States

    :Job Posting Description · Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they ...

  • Advanced United Refining

    Business Development Representative

    4 weeks ago

    Advanced United Refining Phoenix, United States

    Company Overview · Advanced United Refining, Inc., an industry leading Business to Business (B2B) brand, · offers a diverse range of precious metal recovery and refining methods for clients managing precious metal bearing sludges, scraps, concentrates, and solution. Our mission ...

  • Domino's Franchise

    Phoenix: Customer Service Rep

    2 weeks ago

    Domino's Franchise Phoenix, United States Part time

    Job Description · As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by making lives easier. You are the face of Domino's. · What are some ...

  • AllSearch Professional Staffing

    Project Sales Representative – Mechanical Systems – Base Salary to 90k/year

    3 weeks ago

    AllSearch Professional Staffing Phoenix, United States

    Project Sales Representative –Mechanical Systems – Base Salary to 90k/year – Phoenix, AZ · Our client is a rapidly expanding commercial HVAC, building automation, and energy services company. For the last 50 years, they have been providing customers with solutions to their HVAC ...

  • Dayka Hackett LLC

    Sales Operations Representative

    2 weeks ago

    Dayka Hackett LLC Phoenix, United States

    : TerraFresh Organics, LLC is an importer and shipper of fresh fruit to North American supermarkets and distributors. We are currently seeking a dynamic Sales Operations Representative to become part our highly motivated team. · Summary/Objective: · The Sales Operations Represent ...

  • MornstAir Inc

    Mandarin Bilingual International Sales Representative

    4 weeks ago

    MornstAir Inc Phoenix, United States

    Job Title: Bilingual International Sales Representative · Company: MornstAir Inc. · Location: Phoenix, AZ 85086 · Employment Type: Full-time · Work Schedule: 40-45 hours per week - Monday to Friday - 8AM-5PM · About MornstAir: · MornstAir is a leading engineering consulting firm ...

  • Dayka Hackett LLC

    Sales Operations Representative

    3 weeks ago

    Dayka Hackett LLC Phoenix, United States

    : TerraFresh Organics, LLC is an importer and shipper of fresh fruit to North American supermarkets and distributors. We are currently seeking a dynamic Sales Operations Representative to become part our highly motivated team. · Summary/Objective: · The Sales Operations Represent ...

  • United Solar

    Summer Sales Representative

    1 week ago

    United Solar Phoenix, United States Full time

    United Solar is seeking enthusiastic and motivated Summer Sales Representatives to join our team. As a Summer Sales Representative, you will be responsible for promoting and selling our innovative solar energy solutions to residential customers. This is a great opportunity for co ...

  • Wheeler Law, PLLC

    Immigration Attorney

    5 days ago

    Wheeler Law, PLLC Phoenix, United States

    Do you want to make a difference in the lives of members of your community? Are you looking for a small law firm environment that makes a huge impact on the community it serves? · We are an entrepreneurial immigration law firm that is on track for aggressive growth, and we need a ...