eCommerce Operations Specialist - Atlanta

Only for registered members Atlanta, United States

2 days ago

$50,000 - $55,000 (USD)

Role Summary: · This role is the backbone of our day-to-day e-commerce operations. You'll respond to customer questions, process orders across multiple platforms, and maintain clean, accurate records. You don't need deep e-commerce experience to start - you do need strong attenti ...

Job description

Role Summary:
This role is the backbone of our day-to-day e-commerce operations. You'll respond to customer questions, process orders across multiple platforms, and maintain clean, accurate records.

You don't need deep e-commerce experience to start - you do need strong attention to detail, comfort learning new systems, and pride in doing things right the first time.

About Frame My Mirror:
At Frame My Mirror, we help customers transform their space without the cost or disruption of a full renovation.

As the originators of Add A Frame, our DIY mirror framing kit designed to install directly onto an existing mirror, we make it easy for homeowners to achieve a high-end look with minimal effort.

Our customers are DIY enthusiasts who value quality, simplicity, and smart design solutions.

From thoughtfully engineered products to a dedicated support team, everything we do is focused on creating a seamless and confident experience from inspiration to installation.

As our ecommerce business continues to grow, we are looking for driven individuals to join our team and help support the daily operations that keep our online channels running smoothly.

If you enjoy working in a fast-paced environment, take pride in accuracy and customer experience, and want to grow alongside a collaborative team, we would love to meet you.

What you'll do:
Customer Support (Phone + Written)
Respond to customer questions via email and phone with empathy, clarity, and accuracy
Guide customers through product questions, ordering, shipping updates, and installation support
Escalate issues appropriately and document outcomes clearly
Manage online reviews and monitor customer experience trends
Order Processing & Data Entry
Process and verify orders across channels (e.g., Amazon, Walmart, Wayfair and other channels)
Update order records, addresses, and customer details with high accuracy
Coordinate with the Operations team to ensure orders ship on time and exceptions are handled fast
Returns, Refunds, and Payments Support
Track returns/refunds/credits using internal logs and channel processes
Managing payments and accounts receivable
Basic reconciliation/reporting support
General Operations Support
Maintain internal trackers, templates, and documentation
Identify repeated issues and suggest improvements to reduce errors and processing inefficiencies
In this role, you will succeed if you have:
Strong attention to detail with proven accuracy in transactional work and data entry
Experience with spreadsheets (Excel/Google Sheets) and email tools (Outlook/Gmail)
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
A proactive, self-motivated mindset with a dependable "get it done" attitude
Clear communication skills that support timely, confident customer responses and documentation
A customer-first perspective with a focus on the overall customer experience
Initiative and sound judgment while balancing independent work with team collaboration
Comfort with structured, process-driven tasks in a growing small business environment

Skills we hope you will bring:
High school diploma or equivalent (Bachelor's degree in Business, Communications or related field is a plus)
Experience with QuickBooks, Order Management System, ShipStation

Other important details:
Entry-level position with vast career advancement opportunities growing into a channel management role

Annual salary range:
$50,000 – $55,000, with opportunity to earn a performance-based bonus
Paid vacation and holidays, 401K plan
Training for professional development and skillsets
Comprehensive benefit package including medical, dental, vision
EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled.

Contact:
Caley Crawford
Sr. eCommerce Manager

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