- Coordinate necessary activities amongst various groups in a matrixed organization to ensure contract deliverables, SLAs, and overall customer satisfaction is met and maintained.
- Establish and maintain a regular program review cadence to gauge account health by monitoring account issues and activities to ensure timely responsiveness to customer needs.
- Responsibilities entail all aspects of the customer contract and relationship lifecycle: supports pre-sales activities (to include customer quotes/proposals/competitive bid process), accountable for system upgrades (to include working in partnership with assigned Project Managers for large project deliveries during the following phases: planning, scope definition, design, execution, and delivery), oversight for the program during the maintenance phase and ensuring sustainment of deployed solutions, resolving technical and non-technical issues.
- Manage the account P&L to ensure account financial targets are met by achieving revenue objectives and by managing budgeted costs. Track progress against milestones, deadlines, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
- Own devising strategies for portfolio of accounts, to ensure overall growth and general betterment of the programs. This may entail activities involving strategic planning with customers to ensure longevity of the account relationship and growth within the account by educating the customer on IDEMIA technologies; by facilitating potential process improvements within the customer's operations; by supporting activities for managing product EOL initiatives with the customer.
- Other initiatives as assigned.
- Can work independently with minimal direct supervision.
- Can manage issues and problems of medium to high complexity, and refers/escalates more complex issues to higher-level staff only if necessary.
- Possesses solid working knowledge of program management and project management principles.
- Desire familiarity with State & Local government organizations, including procurement processes, both as related to law enforcement and civil agencies.
- Prefer familiarity and skills with biometric-based identity solutions, civil enrollment programs and criminal justice programs.
- Requires customer-facing experience.
- Excellent communications, organizational, presentation skills.
- Typically requires BA and minimum 8-12 years in a similar position and/or industry.
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Sr Manager Project - Texas City, United States - IDEMIA
Description
OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
The Sr Manager Project/Program manages all aspects of State & Local customer programs for the contract lifecycle, which encompasses both criminal justice and applicant enrollment services programs, for assigned accounts and is the primary point of contact for customers. Primary Responsibilities include, but not limited to:
