IT Support Specialist - Boca Raton, FL
1 day ago

Job summary
We are seeking an experienced IT Support Specialist to join our team. This role provides timely and effective technical assistance to end users across the organization ensuring smooth day-to-day operations.In addition to end-user support this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4).
Responsibilities
- Serve as the primary point of contact for end users seeking technical assistance via phone email Zendesk or in person
- Diagnose and resolve hardware software and network-related issues efficiently to minimize downtime
- Provide clear step-by-step guidance to enable users to troubleshoot common issues independently
- Collaborate closely with the IT Director MSP.
Job description
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