- Perform daily reporting duties
- Daily report requests
- Lockout reports
- Removal authorizations
- Alcohol violations
- Compliance certifications/extensions
- Compliance reporting
- Clean up client data (driver's license, vin numbers, date of birth)
- Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
- Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
- Update standard operating procedures
- Adjust appointments for clients
- Work with the auto shops and internal support for data recovery
- Works with IT on electronic state reporting issues
- Respond to inquiries from PO's by
- Providing and explaining reports
- Setting up system accounts which provide access to their client's records
- Reset passwords for PO's
- Bachelor's degree preferred (pursuing or achieved)
- High School Diploma or equivalent required
- 1-2 years of experience in a technical role involving analyzing data for trending and reporting
- Previous Customer Service background preferred
- Previous experience with Compliance is a plus
- Criminal Justice background preferred
- Strong Customer Service and Technical Services background
- Exceptional organizational, analytical and problem-solving skills
- Strong attention to detail with a high accuracy level
- Ability to multi-task
- Strong written and verbal communication skills
- Possess strong interpersonal and customer interaction skills
- Works well in a team environment
- Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
- Bilingual Spanish a plus
- Basic understanding of:
- Equipment
- Systems Navigation
- Standard Operating Procedures (SOP)
- Sitting/Standing: Frequently 75-100%
- Fine Motor Movements: Frequently 75-100%
- Reporting: 1 year (Preferred)
- Organizational skills: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Analytics & problem solving: 1 year (Preferred)
- Compliance management: 1 year (Preferred)
-
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Compliance Reporting Specialist - Durham - SCRAM Systems
Description
Job DescriptionOn-Site
M-F
POSITION OVERVIEW:
The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.
ROLE AND RESPONSIBILITIES (include but not limited to):
PREFERRED EXPERIENCE AND BACKGROUND:
Experience:
-
Compliance Reporting Specialist
Only for registered members Durham, NC
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Compliance Reporting Specialist
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Adverse Event Reporting Specialist
Only for registered members Cary
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Adverse Event Reporting Specialist
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Data Integration and Reporting Specialist
Only for registered members Raleigh
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Data Integration and Reporting Specialist
Only for registered members Raleigh
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Rhapsody/JavaScript Systems Specialist
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Rhapsody/JavaScript Systems Specialist
Only for registered members Durham, NC
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Billing Specialist
Only for registered members Durham
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Academic Advising Specialist
Only for registered members Durham, North Carolina, United States
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Regional Quality Manager- Mid-Atlantic
Only for registered members Durham
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Senior AP Specialist
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Human Resources Payroll Specialist
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Credit & Collections Specialist - Urgent Need (Onsite - Local Candidates Only) 3 Yrs Exp
Only for registered members Durham
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Scheduling Coordinator
Only for registered members DURHAM, NC, US
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Regional Quality Manager- Mid-Atlantic
Only for registered members Durham, NC
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Customer Service/Sales
Only for registered members Durham
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Credit & Collections Specialist - Urgent Need (Onsite - Local Candidates Only) 3+ Yrs Exp
Only for registered members Durham, North Carolina, United States
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Finance Director
Only for registered members Durham
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401(k) Benefits Specialist
Only for registered members Durham
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Jr Commission Specialist
Only for registered members Durham