- Competitive pay
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
- Direct a team of 8-12 Dispatchers and Coordinators in a defined territory, including approval of timecards as required by payroll processes/systems.
- Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing coverage of phone queues and assignments as required, etc.
- Communicate the value of strategic dispatching, inventory practices, and fleet management. to all employees. Work with region VPs/RD's to drive that value for the business while still meeting customer expectations for SLAs/contractual entitlements.
- Work with the leadership team to establish viable, cost-effective, and strategic objectives and put standard operating procedures in place to support all requirements for business and compliance outcomes, including customer audit readiness.
- Establish and enforce policies and procedures and Key Performance Indicators (KPIs) consistent with financial controls needed and any QMS.
- Humble, servant leadership of procurement organization while monitoring KPIs and managing performance accordingly.
- Works closely with area managers to help support all facility safety and requirements and needs
- Works with area managers and operations manager on all inventory needs, such as: coordinating physical inventory, refrigerant management, and monitoring, evaluating, and minimizing truck stock per truck, managing any replenishment orders, consistently keeping track of all obsolete and excess inventories. Works with local vendors on the selling of any unneeded inventory
- Coordinate and support the bid process, help with approval and submittal where appropriate. Order cranes, subcontractors, etc.
- Field technician interface for any general administrative issues
- On-boarding new technicians, training, tracking the safety progress of each team assigned, and tracking of PPE. Coordinates required vehicle testing and training at hire and annually
- Prioritize calls (incoming and backlog)
- Assign and dispatch technicians
- Work with Service Managers to address open calls
- Create and distribute required reporting.
- Maintain proactive communication with customers regarding missed SLAs.
- Daily review of all incomplete calls.
- Maintain entry and verify nightly "on-call" crew.
- Work with Service Managers to ensure preventative maintenance is completed on schedule.
- Understand the geography of the market and understand the technician's skillsets
- Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing coverage of phone queues, work assignments as required, etc.
- Training staff members to be knowledgeable about customer requirements, how to determine when/ where to use technicians effectively, and what actions to take when quality/service standards are not met.o Training staff (including technicians on proper fleet and inventory management)
- 1-2 years of leadership experience
- HVAC/ Refrigeration or Service Industry experience preferred
- Excellent customer service skills with both internal and external customers.
- Detail-oriented
- Ability to make sound decisions to integrate objectives, opportunities, and resources successfully.
- Demonstrated leadership skills, including strong organizational and team-building skills.
- Ability to successfully manage multiple priorities and meet tight deadlines.
- Interpersonal relations skills and the ability to communicate effectively in verbal, written, and presentation forms.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Familiarity with Microsoft Outlook, Word, Excel, and PowerPoint
-
Dispatch Coordinator Supervisor
3 weeks ago
CoolSys - Refrigeration and HVAC Systems Charlotte, United StatesOverview: · With over 150 years of experience, and headquartered in Southern CA,?CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and ener ...
-
Dispatch Coordinator Supervisor
3 weeks ago
CoolSys - Refrigeration and HVAC Systems Belmont, United StatesOverview: · With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and ener ...
-
Registered Nurse Program Coordinator
1 week ago
Atrium Health Charlotte, United StatesOverview · Job Summary · Supervises, develops, and coordinates the clinical, research, educational and financial activities, as applicable, of their respective clinical program to ensure high quality and cost efficiency. · Essential Functions · Coordinates the clinical care of p ...
-
Location Services Coordinator II
2 weeks ago
RSM Charlotte, United States Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Staff Accountant
2 weeks ago
Pierson Wireless Corp. Charlotte, United StatesJOB TITLE: Staff Accountant · DEPARTMENT: Accounting · REPORTS TO: Accounting Supervisor, Administrative Staff · STAFF ACCOUNTANT SUMMARY: Responsible for providing financial information to management by researching and analyzing accounting data; preparing reports; complying with ...
-
Facilities Coordinator
3 weeks ago
InsideHigherEd Charlotte, United States Administrative Jobs ,ResponsibilitiesThe Facilities Coordinator manages the administrative aspects, programs and services related to the maintenance of campus buildings and grounds. Supports overall departmental management and coordination of various business-related functions such as finance, budget ...
-
Outlet Supervisor
2 weeks ago
StepStone Hospitality Charlotte, United StatesThe Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Outlets Supervisor to join our team at our StepStone Hospitality managed hotel. The supervisor is critical to ensuring exceptional hospitality and is responsible fo ...
-
Operations Manager
4 weeks ago
ABM Industries Charlotte, United StatesOverview · Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service ...
-
G-VII - G500 Crew Chief
6 days ago
Davinci Jets Charlotte, United StatesG-VII - G500 Crew Chief · Maintain situational awareness of the operations taking place across our system. Communication and teamwork are key requirements and essential in ensuring a smooth operation across all teams within the company and extending out to our crews. Expected to ...
-
Accounting Supervisor
2 weeks ago
Equiliem Charlotte, United StatesJob DescriptionJob Description · Job Title: Accounting Supervisor · Our client is seeking a detail-oriented and experienced Accounting Supervisor to lead and coordinate the daily operations of the accounting department. · Responsibilities: · Supervise and oversee the daily ac ...
-
RN Supervisor
4 weeks ago
Home Instead Charlotte, United States Part timeRN Supervisor – Part Time · Job Description: · Are you a Registered Nurse with a passion for seniors? This is not a typical clinical RN role. This position in our non-medical home care agency will combine your RN expertise with day-to-day operations of the business. While not pur ...
-
Registered Nurse
5 days ago
Atrium Health Charlotte, NC, United States Full timeOverview Job Summary Responsible for the direct provision of patient care and for assisting the manager with daily operations to include but not limited to coordination of patient care/outcomes, allocation of human and fiscal resources, communications, patient throughput, program ...
-
Security Site Supervisor
1 week ago
Allied Universal Charlotte, United StatesJob Description · Allied Universal Services is seeking the position of a Security Site Supervisor . · Join the World's Leading Global Security Company · Competitive pay rates Weekly Pay DailyPay · Career Advancement Opportunities · Full Time Available · Starting Base Pay: $22 ...
-
Overnight Security Shift Supervisor
3 days ago
Allied Universal Charlotte, United StatesJob Description · Must be able to Walk/ Stand for Long Periods of Time · Ability to work without direct supervision (during shift) · Ability to supervise and manage shift per client and AUS requirements. · Work Outside for Long Periods of Time · At least 2+ years of Security ...
-
Plumbing Supervisor
2 weeks ago
Belmont Lavan Charlotte, United StatesCharlotte Mechanical is a well-respected contractor in the Charlotte area. We are growing rapidly and need high-quality, dedicated team members to serve our customers in the Charlotte, NC area. We are in need of Plumbing Supervisor to continue our positive growth. · Job Purpose: ...
-
Bilingual Human Resources Generalist
2 weeks ago
Marriott International Charlotte, United States Full timePOSITION SUMMARY · Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Co ...
-
Training Specialist
1 week ago
Westlake Charlotte, United StatesWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. · Summary · This role directly reports to the ...
-
RN Baylor
6 days ago
BrightSpring Health Services Charlotte, United States Full timeOverview · $15,000 Sign-On Bonus · Registered Nurse Baylor · Charlotte, NC · Full-Time · Adoration Health is seeking a Registered Nurse to join our team. This position is a great opportunity to grow your RN skillset while providing essential one-on-one care to individuals i ...
-
Atrium Health Charlotte, United States Full timeOverview · Job Summary · The Ambulatory Clerical Team Lead is responsible for leading the day to day responsibilities related to scheduling appointments, referral management, registration and check in, and the like. This individual will be a subject matter expert in their area o ...
-
Registered Nurse
4 weeks ago
Atrium Health Charlotte, United States Full timeOverview · Job Summary · Responsible for the direct provision of patient care and for assisting the manager with daily operations to include but not limited to coordination of patient care/outcomes, allocation of human and fiscal resources, communications, patient throughput, pr ...
Dispatch Coordinator Supervisor - Charlotte, United States - CoolSys
Description
OverviewWith over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company.
Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.
CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do.Our employee benefits packages include:
Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth
Connect with us on Facebook and on Twitter.
Coolsys is an EEO/AA Employer.
All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions.Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.