International Customer Support Associate - South Hackensack, United States - Unex

Description

Job Description

Job Description

Essential Duties and Responsibilities
Responsible for over 75 emails a day in conjunction with 15 to 30 calls.
Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few
Responsible for extensive data entry and acknowledgment of customer orders.
Schedule tool delivery, review for accuracy, and file accordingly.
Handle Data Entry into Excel and SAP B1
Strong follow up skills are required
Expedite orders with purchasing to meet customer deadlines for items not in stock
Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need
Must have thick skin, and ability to work in a fast paced environment.
Must be flexible with scheduling if additional tasks arise that require overtime, etc.
Able to work alone as well as in a team environment
Willingness to learn and be trained
Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc.
Learn part numbers and descriptions is a must.
Suggest equipment and supplies to meet customer needs
Willing and able to learn a highly technical product quickly
Diligent/proactive.

Must be self-sufficient and able to complete / schedule tasks with little supervision
Experience with MS Excel and great Data Entry ability.
Strong relentless follow up skills

Education/Experience

Required
Bachelor's Degree preferred
Two years' of prior experience in a Lead or Supervisor capacity
Prior experience with Great Plains, SAP or the like.
Experience handling / supporting a team of Sales Representatives is a plus
Experience handling customer service in an online chat environment is a plus
Experience handling heavy volume of phone calls / emails is a plus
Experience with letter of credit shipments
Experience with hazardous material shipments (mostly lithium ion battery with and without equipment)
Experience coordinating shipments via ocean freight or with freight forwarders
Experience preparing courier labels (FedEx, UPS, DHL, TNT)
Experience preparing shipping documentation, including commercial invoicing, packing list, SLI, COO, etc.
Experience sending documents out for chamber of commerce stamp depending on requests and/or country requirements
Experience systematically invoicing any shipments once they are picked up

Computer Skills Necessary
Microsoft Office, SAP B1, Accellos, CRM, ERP

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