- Handle inbound and outbound calls from field technicians, vendors, and contractors supporting technology and hardware rollouts.
- Provide first-level technical troubleshooting and guidance during store technology implementations and upgrades.
- Support multiple rollout projects simultaneously while adhering to project timelines and protocols.
- Update tracking tools and validate system information during and after call handling.
- Communicate project updates and resolutions via email and Excel when not on active calls.
- Follow the provided training materials, handbooks, and standard operating procedures.
- Adjust work schedules as needed to support evening, night, or multi–time zone project deployments.
- Minimum of 1 year of relevant work experience in a call center, technical support, help desk, or similar environment.
- Experience handling inbound and outbound calls in a fast-paced support setting.
- Basic troubleshooting and problem-solving experience related to technology or hardware issues.
- Proficiency in Microsoft Outlook, Word, and Excel for documentation and communication.
- Strong verbal and written communication skills with the ability to interact professionally with technicians and vendors.
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Application Technical Specialist I - Smithfield - ASK Consulting LLC
Description
Job Description
Job Description
** "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".**
** Job Title: Application Technical Specialist I**
** Location: Smithfield, RI**
** Duration: 6 Months**
** Pay Rate: $17/hr.**
** Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zone**
** Job Description:**
** Position Summary:**
This is a temporary contractor role supporting a technology rollout call center environment. The position involves handling inbound and outbound calls from field technicians, vendors, and contractors implementing hardware and technology upgrades, providing first-level troubleshooting support, updating tracking systems, and assisting with multiple concurrent rollout projects while following established implementation protocols.
** Duties:**
** Required experience:**
** About ASK:** ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
** ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.**
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Technical Account Specialist
Only for registered members Smithfield, UT
-
Meters Technical Specialist
Full time Only for registered members Logan
-
Meters Technical Specialist
Only for registered members Logan, UT
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Technical Assistance Specialist II
Only for registered members Logan, UT
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Technical Assistance Specialist II
Only for registered members Logan
-
Marketing & Technical Content Specialist
Only for registered members Logan, UT
-
Industrial Technical Content Specialist
Only for registered members Logan, UT
-
IT User Support Service Desk Support Tech
Only for registered members Hyde Park
-
Advanced Practice Provider
Only for registered members Hyde Park
-
Collection Maintenance
Only for registered members Hyde Park
-
Grants and Contracts Administrator
Only for registered members Hyde Park
-
L399 Engineer Trainee
Only for registered members Hyde Park
-
Building Maintenance Worker
Only for registered members Hyde Park
-
Ride Specialist
Only for registered members Logan, UT
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Client Success Account Manager
Only for registered members North Logan, UT
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Manufacturing Specialist
Full time Only for registered members North Logan
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Procurement Specialist
Only for registered members Logan, UT
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Cheesemaker & Operations Specialist
Only for registered members Richmond, UT
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Manufacturing Specialist
Only for registered members Logan, UT
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Software Implementation Specialist
Only for registered members Logan
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Software Implementation Specialist
Only for registered members Logan, UT