Account Manager - San Mateo, CA , United States

Company Description · Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) an ...

Job description

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we're showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you'll be part of a global team that values collaboration, curiosity, and impact. Together, we'll create growth: for our customers, our company, and for you.

Job Description

We are looking for an experienced an Account Manager - Mid Market who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a "GROWTH MINDSET" who has a willingness  to learn and adapt in any situation. She / He should be prepared to develop and execute  against an account plan and consistently deliver on revenue targets and have a strong can-do  attitude in an agile environment. The ideal candidate will possess both sales and technical  expertise along with engagement skills from a CXO level to technical and operations staff.  The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities: 

You'll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers

• Drive expansion through upsell and cross-sell to meet or exceed revenue targets 
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AMs, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline 
• Analyze sales/metrics data from your accounts to help evolve your strategy 
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact 
• Develop long-term strategic relationships with key accounts 
• Ensuring satisfaction within your accounts  

Qualifications

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value 
• Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
• Comfortable working in a fast-paced, evolving environment where your ideas are valued 
• A consultative, adaptable, and thoughtful approach, you're strategic but also hands-on when needed

Additional Information

All your information will be k

This role will be required to be in the office three days a week. It is based in San Mateo, CA, and the expected base salary range for this position is outlined below. The actual base pay will depend on various job-related factors such as professional background, training, work experience, business needs, and market demand. In some cases, the actual salary may fall outside of this range. Please note this pay range is subject to change and may be modified in the future.

Compensation Package

The annual base salary range for this position is $120,000 — $175,000 USD + Variable Compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

ept confidential according to EEO guidelines.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.