Network Operations Center Administrator - Austin, United States - BayOne Solutions

Description

Role: NOC Admin

Location: Rancho Bernardo, CA or Austin, TX

Duration: 6+ months and 1 year of extension

Payrate: 32/hr on W2

Shift: 3 p.m. midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.

What we're looking for:

ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack

Customer service - working with customer service reps to high level engineers

ServiceNow

Confluence / JIRA

IP knowledge - subnetting and general IP concepts like subnetting etc.

Light Active Directory experience

Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues

Working on Project in a Team format and also alone keeping yourself on track by finishing your assignments on time or early

Experience with Office360 Word Outlook Excel MS suite etc

Nice to Have:

Streaming knowledge for games using MS Teams or other applications

Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbooks /SOPs

Basic Knowledge in Splunk/ Datadog

Basic Knowledge in API concepts and applications

ITIL experience in:

Incident Management

Problem Management

Change Management

Additional Attributes:

AWS knowledge / Kubernetes / or any other cloud technology

Good understanding of software development processes.

Familiarity with open-source technologies

Client-side database programming experience with SQL, Perl would be a plus.

A high school diploma or GED

Preferred Experience / Education:

Three to five years or relevant experience

A degree from a four-year college (i.e., BA. BS)