Sr. Manager, Attractions Operations - Orlando, United States - Universal Orlando

Description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.

JOB SUMMARY: Manages the overall ride and show operations and/or the overall park operation. Responsible for overseeing a section of attractions in one of the UO Theme Parks (USF or IOA) and the respective Managers overseeing those attractions.

MAJOR RESPONSIBILITIES:

• Manages all aspects of the operation of all attractions of a park (IOA or USF). This includes show quality, guest service standards, Team Member satisfaction, cleanliness, facility upkeep, safety, training, efficiency, budgeting, and responsible for the performance of approximately 500+ hourly Team Members in addition to directly overseeing select Managers of that park. Responsible for opening or closing the attractions department and/or acting as park Officer of the Day depending on business need.
• Coordinates the recruitment, hiring and training of exempt staff. Oversees select Attractions Managers by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans and ensures the Managers are meeting all objectives and accountabilities. Provides input and/or direction for Assistant Manager, Supervisor and Team Member disciplinary actions and collaborates with HR team when necessary for guidance.
• Responsible for all aspects of the safe operation of the attractions including regulatory training and compliance, incident reporting, and reviewing ride surveillance. Responsible for monitoring industry trends and ensuring compliance with UPR and ASTM and applicable regulatory standards.
• Updates and enforces company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions. Monitors and approves Tech Services and Engineering programming and procedural changes.
• Analyzes daily/weekly flash reports, ride operation statistics, downtime reports, and GSAT reports to stay in tune with the Guest experience and establishes strategic plans based on observed trends.
• Manages labor, non-labor and special event budgets and looks for ways to improve overall efficiency of attractions operations. Monitors and adjusts labor hours and budgets according to attendance levels, operating needs and other variables.
• Manages planning and execution of marquee events and productions throughout the year.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE: Oversees all GSAT, TSAT, safety, and financial aspects of Attractions Operations. Oversees all labor and non-labor spending and well as consumable inventory associated with 3D glasses, children's play areas and guest interactive tools.

EDUCATION:

• High school degree or GED required.
• Bachelor's degree from a four-year college or university in Communications or Business Administration preferred.

EXPERIENCE:

• 7 or more years park operations experience with 5 or more years Supervisory experience required;
• or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• NAARSO or AIMS Certification preferred.
• Basic knowledge of ASTM, ADA, and OSHA standards helpful.

ADDITIONAL INFORMATION: Some travel required for certifications and UPR conferences.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE