CDASS & IHSS Liaison - Greenwood Village, United States - Consumer Direct Care Network

Description

JOB SUMMARY

The CDASS & IHSS Liaison provides coordination and support to Members and Authorized Representatives seeking and experiencing selfdirected services with the Consumer Directed Attendant Support Services (CDASS) program or the In-Home Services & Supports (IHSS)

program. In addition, this role is responsible for providing coordination and support within all parties including but not limited to the FMS and/or Agency, the Case Management agencies, Department staff and other stakeholders.

JOB DUTIES

• Serving as Contractor's CDASS and IHSS subject matter expert and primary contact for CMAs, IHSS Agencies, Participants, and stakeholders for program guidance and questions and ensuring that Member escalations are promptly and thoroughly resolved
• Attending all Contractor trainings providing support to the Training Lead by addressing CDASS and IHSS questions, concerns, and feedback
• Ensuring all written Contractor CDASS and IHSS information and documentation is consistent across all CMAs, IHSS
• Agencies, FMS contractors, and the Department monitoring for changes in CDASS and IHSS rules, regulations, and policies applying updates, as necessary
• Attending all meetings between the Department and FMS contractors, as directed by the Department, to ensure efficient operations between Contractor and FMS contractors
• Attending, as requested, any Department Case Management meetings to provide applicable CDASS and IHSS information and support
• In collaboration with other Key Personnel, developing and managing Contractor's state marketing strategy to increase
• Consumer Direction awareness and providing consultation to unaffiliated organizations on Consumer Direction to increase community engagement
• Travel to various locations throughout Colorado as necessary to provide support for CDASS or IHSS Members or Authorized Representatives
• Communicate and collaborate with CMA, FMSs, or Agencies as necessary to support a Member/ARs needs
• Review training curriculum documents for accuracy and completion while communicating
• Complete appropriate and timely documentation on all activities of daily job performance
• Assist in maintaining all databases and electronic files
• Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information or for client, Authorized
• Representatives, and case manager complaints
• Attend educational meetings, training sessions, and other meetings as needed or required by program
• Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations

QUALIFICATIONS

• An Associate degree, or higher, from an accredited college or university; or at least four years of experience providing administrative support
• At least two years of experience in a customer-facing position
• At least two years' experience with Consumer Direction
• Experience working with people with disabilities, the elderly, and low-income individuals

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.