MSP Program Operations - Philadelphia - Pinnacle Group, Inc.

    Pinnacle Group, Inc.
    Pinnacle Group, Inc. Philadelphia

    8 hours ago

    Technology / Internet
    Description

    MSP Program Operations Analyst – Pinnacle Group

    Philly, PA (hybrid onsite 3 days a week in Center City)

    Permanent Direct Hire Job Opportunity

    The Program Operations Analyst is responsible for driving business operational excellence through the use of reporting and outreach to suppliers and managers. This role is a key player in identifying areas of opportunity, driving compliance, risk mitigation, and training.

    Job Description

    • Review client policies, procedures and functions to find areas of improvement
    • Review company data, building reports based on these findings and recommending programs to improve the client's performance metrics
    • Develop new processes and procedures to enhance operations
    • Work with the client stakeholders, suppliers and managers to implement changes
    • Train users to use new systems or follow new policies
    • Determine the effectiveness of new processes
    • Enhance workflow and cross-departmental engagements
    • Provide weekly/monthly reporting on key findings and assessments
    • Ensure compliance with regulatory standards

    REQUIRED SKILLS & QUALIFICATIONS

    • Bachelor's degree or equivalent work experience
    • Excel (Pivot Tables, VLOOKUP, IF, etc.)
    • Ability to complete analysis and effectively communicate results/recommendation
    • 2-4 years MSP/industry experience
    • 1-2 years in an analyst role
    • Ability to understand business problems and complete analysis

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