No more applications are being accepted for this job
Customer Success Manager - Trenton, United States - Solera, Inc.
Description
The Role
The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.
Perform on-site and/or remote product consultation and training
Develop and cultivate customer relationships with key decision makers
Resolve simple to moderately complex tasks related to all products in our product suite
Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
Obtain buy-in from dealership's key leadership on new process and technology
Communicate proactively with dealership's key leadership on case resolution
Proactive engagements to move the dealer forward- not support case related
Maintain regular cadence of communication with customers
Upsell whitespace opportunities
Execute on-site leadership business review and consultation
Provide feedback to internal teams on dealer needs based on consultation and review
Be a source of knowledge on product specific items for the company
Take lead on at-risk customers and work directly with Renewal Team when necessary
Work independently with minimal supervision
And other duties as assigned
What You'll Bring
Bachelor's degree or equivalent work experience
3+ years of experience working directly with customer accounts
1+ years of experience with one or more SaaS product
Proficient in Microsoft Office Suite
Experience training and presenting both to groups and one-on-one
Demonstrated communication skills
Demonstrated ability to communicate effectively over the phone
Demonstrated high level of personal accountability
Preferred Skills And Experience
Bachelor's degree in Business Management, Administration or other related degree
Experience in the automotive industry
Experience teaching or training
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.
THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.
THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.#J-18808-Ljbffr