- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Available for on-call emergency service.
- Perform other duties as assigned.
- 2-year degree or equivalent combination of education and experience.
- S-98 Certification. (Any technician who installs, inspects, tests and services fire alarm systems in New York City a Certificate of Fitness for Fire Alarm Systems Inspection, Testing and Service Technician (S-98) is required).
- 4 years documented experience with card access and CCTV.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Experience installing, inspecting, repairing, and programming card access and CCTV.
- Specific Fire alarm experience is a PLUS
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver's license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Knowledge of applicable NFPA standards.
- Retain any licenses that are required by National, State and Local codes.
- NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm.
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Experienced Security Service Technician - Long Island City, United States - Johnson Controls International
Description
Be part of the future
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More
What you will do:
Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.
How you will do it:
What we look for:
Required
Preferred:
HIRING HOURLY RANGE: $30.12- $43.36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .
