Health Advocate Concierge, Customer Service - Richardson
3 weeks ago

Job Summary
Responsible for providing concierge guidance and answering questions from members and providers for medical, behavioral health and prescription benefits and claims. Assisting members in assessing tools, health partner options, and setting provider appointments through their choice of communication whether it be phone, webchat or written.Responsibilities
* Provide concierge level service to members with a focus on exceptional customer experience* Answer questions from members regarding medical, behavioral health and prescription benefits
* Assist in training others on the use of various tools to assess member needs
* Collaborate with clinicians to help the member reach optimal health by navigating the healthcare system
Job description
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