Host/Hostess - Charlotte, United States - Foxcroft Wine Co.

    Foxcroft Wine Co.
    Foxcroft Wine Co. Charlotte, United States

    1 month ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Foxcroft Wine Company is looking for hosts to join our team at our new location opening in Birkdale Village.

    The Host/Hostess position responsibilities include; welcoming all guests with a warm sincere greeting, escorting guests to a particular table, answering phones promptly and politely, acknowledging and thanking guests as they leave, and always presenting a professional image.

    All hosts will also be responsible for the following:

    • Ensuring all guests' satisfaction with their dining experience, to meet and/or exceed their needs.
    • Assist with setting the pace of service, special needs, and general guest satisfaction.
    • Reacting quickly to any special requests, service bottlenecks, and getting management involved as needed.
    • Ensure smooth functioning of the desk.
    • Welcome the guest to the restaurant with a warm sincere greeting.
    • Monitor all waiting times and minimize guest's waits.
    • Escort guests to a particular table.
    • Answer phones promptly and politely without sounding hurried.

    Requirements:

    • One year minimum of previous restaurant experience.
    • Able to multi-task while keeping an organized work environment.
    • Positive attitude and ability to work well with peers,
    • Weekday and weekend day & night availability.
    • Experience with Resy or OpenTable preferred, but not necessary.