Departmental Technician 7-E9 - Lansing, MI
1 month ago

Job summary
This position performs departmental technician assignments in support of the Quality Assurance (QA) and Training Unit within the Department of State Information Center (DSIC). The employee conducts quality assurance evaluations, analyzes customer interactions for accuracy and compliance with established procedures, prepares documentation, and contributes to training and process improvement efforts. Work is performed with increasing independence as the employee progresses through the technician levels.Job description
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