Lead - Desktop Support / Operation Lead - Fargo
2 weeks ago

Job summary
Manages Teams of Technicians support field services operations Reviews performance metrics against Statements of Work to ensure SLA KPI and CPI requirements are met.
+Responsibilities
- Interacts with customer business and IT contacts
- Maintains operational reports
Skill required
- +
,Strong knowledge of IT operations management processes automation technologies especially toward client end user facing roles,+
,Knowledge SD Tier 1/210 Teams basic voice basic network monitoring systems tool ticketing systems other infrastructure services,+
Job description
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