IT Support Specialist - New York, United States - Solü Technology Partners

Description

We are seeking a skilled and customer-focused IT Support Specialist to join our team.

This role will primarily involve assisting inbound user calls and emails with various IT-related problems and providing support for software, hardware, connectivity, and external devices.

The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:
Assist inbound user calls and emails regarding IT-related problems, including MS Office, Outlook, PC software, hardware, and external devices.
Install software/hardware and provide assistance to end-users with questions and problems.
Monitor internal systems for notices of outages, collaborate with technical groups, and create necessary customer communication.
Stay up to date with newly deployed end-user hardware and software.
Maintain service level agreements, adhere to departmental standards, and ensure timely resolution of end-user problems.


Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
2+ years of experience in a similar role.
Strong troubleshooting skills and technical proficiency in IT support.
Excellent verbal and written communication skills.
Ability to collaborate effectively with technical teams and escalate system-wide issues as needed.
Commitment to continuous learning and staying updated with emerging technologies.

If you are passionate about providing top-notch IT support and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Join us in delivering exceptional service and driving technological excellence within our organization.

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