Public Safety Dispatch Trainee - Hampton, United States - City of Hampton, VA

Description

Salary:
$41, $46,123.00 AnnuallyLocation : Hampton, VA

Job Type:
Full-Time Permanent
Job Number: 07950Department: E-911
Opening Date: 02/07/2024

Closing Date: 5/8/2024 12:00 AM EasternFunction Provides information and communications support services to Firefighting crews, Emergency Medical Services, and Police Patrol units and investigators.

Answers Emergency 911 and non-emergency calls for service and information. Dispatches appropriate emergency personnel and equipment to citizen complaints. Examples of Work Responds calmly and tactfully to callers on Emergency 911 and non-emergency information lines. Obtains complete and accurate information including names, addresses, nature of complaint, type of emergency, and all other necessary information. Enters the information into the Computer Aided Dispatch System (CADS). Uses desktop (NICE) Inform Recorder to clarify information as needed. Receives incoming emergency medical calls, responding calmly to potentially hysterical callers. Follows protocol in the delivery of information to assist the caller in stabilization of the patient. Incoming calls can range from extreme critical to minimal involvement.

Monitors the exact location and status of all Police field units in designated districts of the City of Hampton, maintains records of all field activity and uses CADS and 800 MHz radio system to dispatch field units to a complaint for investigation.

Relays to officers on duty all pertinent information originating in Hampton and surrounding jurisdictions. Uses correct radio terminology. Records information transmitted by Police Patrol Officers. Records disposition of all assigned complaints. Uses CADS and 800 MHz system to dispatch Fire units and Emergency Medical Services of complaints for investigation. Monitors the responding Fire units and/or Emergency Medical Services, maintaining constant radio contact. Records all field activity using CADS. Receives and dispatches Public Works emergency calls after hours as needed. Responds to calls from citizens on non-emergency information lines. Answers questions or transfers call to Communication Supervisor when the call becomes questionable or too complex.
Makes inquiries for data from the computer through the use of CADS. Inspects and updates data from field information. Reviews computer output and verifies information. Enters predetermined instructions into computer terminal to begin, resume, and close operations. Reviews all entries for accuracy. Uses CADS to access information through DMV, NCIC, and VCIN networks as requested by patrol units.

Runs inquiries such as license checks, stolen vehicles checks, warrant checks, surveillance checks, and social security and operator's license checks.

Notifies units of the results of computer checks.

Maintains wreckers' lists; uses emergency listings in CADS of the businesses throughout the city to respond to emergency calls after regular business hours.

Uses CADS for street indexing and mapping. Uses the Telephone Device for the Deaf (TDD) as needed. Notifies all applicable public utility agencies of information relative to interruption of services to the public. Maintains a variety of logs and records as assigned. Performs other related duties as assigned. Qualifications Completion of a standard high school course of study or the GED.

Ability to pass a standard critical testing procedure; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications; familiarity with computer terminals, knowledge of geography of the city, ability to speak clearly and precisely over the telephone and radio; ability to communicate effectively, both orally and in writing; ability to develop and maintain harmonious working relationships.

Must successfully complete a Police Division background investigation to include polygraph examination and pre-employment screening for controlled substances.

Must be able to successfully obtain an EMD/CPR certification within a specified length of time in accordance with internal guidelines and a VCIN certification within 6 months of employment.

Features Performs duties under the general supervision of a Communications Supervisor. Duties may be performed at the Public Safety or City Hall Communication Center which operates on a 24-hour basis.

Incumbents are assigned to a twelve-hour shift which may require working nights, weekends, and holidays and extended shifts as required.

Requires regular and punctual attendance. Requires effective communication with internal and external customers.

Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.

Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.

The incumbent is considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

This position is non-exempt.

Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance.

A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

Benefits Overview The following plans are available the first of the month following one full calendar month of employment:

• Health insurance
• Dental insurance
• Vision insurance
• Reimbursement accounts Health insurance offered through Optima Health For more information on the provider network and pharmacies, see the The vision plan is offered through EyeMed Vision Care.

For more information, see the Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus For more information, see the Employees begin accruing annual and sick leave immediately.

The eleven paid holidays each year include:
New Year's Day Martin Luther King, Jr.

Day President's Day Memorial Day Juneteenth Day Independence Day Labor Day Veterans' Day Thanksgiving Day Christmas Day Employee's birthday A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation.

An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation For more information, see the Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation For more information, see the Training and Career Development:

The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills.

Eligibility criteria apply.

In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family , or Direct deposit into most banks is a convenient finance feature.

Savings bonds are available to the City's workforce.

Employees are covered for Workers' Compensation where appropriate.01 Do you have a High School diploma or successful completion of a GED? Yes No 02 I understand I must successfully complete the City of Hampton's Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.

Yes No 03 I understand that this position requires the ability to respond calmly and professionally in a high stress situation.

Yes No 04 I understand that duties may be performed at the Public Safety or City Hall Communication Center which operates on a 24-hour basis.

Yes No 05 This position requires shift work to include nights, weekends, holidays and extended shifts as required working in a public safety environment which operates on a 24 hour/7 day a week basis.

Are you willing to accept work during these times? Yes No 06 I understand this position requires successfully passing testing for controlled substances and successfully passing a background investigation to include a polygraph examination.

Yes No 07 I understand that this position is non-exempt.

Yes No 08 How did you hear about this position with the Hampton Police Division? 09 to download the 11-page background questionnaire.

If invited to an informational assembly, I understand I must bring a government approved photograph identification card displaying my current address.

Completed questionnaires may be hand-delivered or emailed to and must be received by the Recruiting Unit within five (5) days of application submission.

The Recruiting Unit is located at 300 Butler Farm Rd. Hampton, VA Applicants must complete waiver forms to proceed to the next phase of the process. The waiver forms will be distributed to the applicants on the day they turn in the questionnaires.

Please contact Police Recruiting with questions at Afterward, you may use your back browser button to return to this page.

I understand that a background check is required and will include a polygraph examination. Yes No Required Question