Head of Product, Claims - Sunnyvale, CA, United States - Intuitive Surgical

Description

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.

For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways.

We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let's advance the world of minimally invasive care.

This includes executing high-impact projects to elevate the capabilities of future Ion platforms, working closely with customers and field teams to capture voice of customer as well as field team collaboration to ensure optimal customer experience with existing products.

Working across multiple product franchises, in multiple geographies, and in collaboration with multiple cross-functional stakeholders across Product Operations and Commercial functions, this individual also will have a unique breadth and story-telling platform, tying the value-proposition of multiple products into a cohesive and compelling story that ranges across the portfolio lifecycle (from launch to end-of-life).Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.

Lead Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs.

Monitor and prioritize product quality issues.

Leverage and implement ecosystem solutions with existing customers, with internal alignment on prioritization of these solutions and services as part of the annual planning process.

Business AnalysisConduct product forecasting with the finance teamIdentify opportunities for product improvements by analyzing product return data and complaints informationIntegrate voice-of-customer and field intelligence into the product roadmap developmentAbility to use data to develop market and product insights and drive decision making.

Product Rollout and LaunchPropose product feature updates and next-generation products and services aligned with customer needs and company's long-term targets:Identify and clearly articulate unmet customer needsEvaluate fit or prototype product solutionsEvaluate critical business requirements and potential product impactBuild awareness of existing in-market products and services that may be underutilized by the existing customer baseRefine product positioning and establish claims, messaging and pricingEnsure execution of a smooth product rollout process, primarily in the United States but also global product launches when needed.

Measure product success by monitoring product adoption and seeking post-launch product feedback.

Roadmap DevelopmentServe as conduit between field and product management team by providing real-time insights from the customer and field-based teamsDevelop a deep understanding of the diagnosis and treatment of lung cancer and future clinical spaces, including monitoring and consuming clinical literature, attending medical society meetings and engaging with physician key opinion leaders.

Conduct qualitative and quantitative market research. Develop business justification for recommendations and gain alignment across key stakeholders on project prioritization.

A minimum 5 years of professional experience with at least 2 years of experience in medical device product management, product marketing or product sales.

Excellent communication and presentation skills, including experience presenting to senior management and customers.

Self-starter with ability to take leadership in a fast-paced environment, agility to pivot focus to meet evolving customer needs and shifting market dynamics.

Strong relationship builder with proven ability to work across disparate parts of an organization to deliver results.
Ability to work in surgical labs and hospital patient care areas is required.
Required Education and TrainingMinimum Bachelor's degree, preferably with a major in science, engineering, or business.
Well-versed in MS Office Suite, Tableau, Salesforce.
Working ConditionsAbility to travel domestically and internationally.
Preferred Skills and ExperienceMasters degree in life science, engineering or business discipline preferredHands-on data analysis skills.

Experience with in one of these areas preferred:
medical software, capital equipment, flexible catheters, robotics.

Additional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

The target salary ranges are listed.


Mid-Senior LevelIndustry:
Medical Device