Associate Manager, Customer Experience Tool GTM - Chicago, IL

Only for registered members Chicago, IL, United States

2 weeks ago

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Job summary

About The Team As one of DoorDashes core operations teams, Customer Experience and Integrity ensures that when there are bumps in the last mile theres always someone there to help make things right Our team designs manages and operates DooDashs large and growing global network of contact centers with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

Qualifications

  • You possess an exceptional operational mindset with proven success in managing time-sensitive projects launches or campaigns preferably within a high-volume support environment.
  • You are a highly detail-oriented executor with experience in or a strong aptitude for business analysis including forecasting operational metrics and managing support quality.
  • You have a history of driving alignment and effective communication with diverse cross-functional partners translating complex business goals into simple actionable plans.

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