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Practice Mgr II-Operations - Chattanooga, United States - Erlanger Health System
Description
The Practice Manager Operations II reports to the Director of Physician Services and is responsible for the day to day operations of one or more medical practices, with a total of five or more physicians generating in excess of 2.5 million in total charges per year.
The manager ensures at all times a safe, efficient, cost-effective, and high-quality patient care environment.The Manager recruits, hires and oversees the training and orientation for all clerical staff and provides ongoing supervision and evaluation of clerical support staff.
Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.
This position is involved in a team-based approach to care.
Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines.
Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change.
Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.Education:
Required:
Bachelor's degree in Business or related field or equivalent management/work experience is required.
Preferred:
Experience:
Required:
Minimum 3-5 years experience in business management, with strong financial and systems background, and strong marketing experience.
Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired including MPFS and HOPPS coding.
Competences with Microsoft Office software including but not limited to Excel, Access and Word.Preferred:
Practice management/billing experience preferred.
Position Requirement(s): License/Certification/Registration
Required:
BLS completed prior to going to the unit/ department and maintained going forward.
Preferred:
N/A
Department Position Summary:
The Practice Manager Operations II is responsible for daily operations of one or more physician practices to include registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding process.
These responsibilities include hiring, termination and annual competencies as well as disciplinary process. This position will promote teamwork and facilitate a smooth flow of daily operations of the practice.This position ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner.
Additionally, the manager is a role model and holds staff accountable for the efficient and effective operation of the practice including superb customer service.
This position will be responsible for development of capital and operational budgets in conjunction with the Director and operating within the budget, monitoring monthly variances from the budget with justification submitted monthly to the Director of Physician Services.
This position will be responsible for maintenance and reconciling petty cash, accounts payable, and any other duties as directed. This position will be responsible for maintaining standards set forth by TJC and coordinating QI initiatives within the practice.Assures that the facility maintains CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendment) certification, if required in the Practice.
Manager must maintain confidentiality in all areas.
