- Lead the management and monitoring of highly available replicated cloud systems.
- Oversee 24/7 Network Operations Center (NOC) operations to maintain a minimum 99.9% annual uptime.
- Define golden signals for all services in the core SaaS application.
- Manage NOC engineer teams, including scheduling and tasks.
- Design effective escalation policies using PagerDuty.
- Expertise in AWS technologies and creating dashboards with leading observability platforms.
- Automate monitors and dashboards using modern programmatic methods.
- Regularly provide reports to Engineering leadership and executive teams for ongoing improvement.
- B.S. or B.A. in Computer Science.
- Minimum of 5 years of experience in Site Reliability Engineering, with team management experience.
- Strong communication and interpersonal skills for collaboration with Development & Product teams.
- Proficiency in monitoring networking stack using tracing and profiling tools.
- Experience with dashboard tools like NewRelic, Kibana, Grafana, and Prometheus.
- Knowledge of AWS technologies.
- Proficient in monitoring RESTful microservices and HTTP protocols.
- Ability to automate monitors and dashboards using modern methods.
- Experience in managing and automating alerting and escalation tools.
- Troubleshooting experience with container and networking technologies.
- Familiarity with scripting languages like Bash, Python, and Go.
- Load balancer administration and tuning skills.
- Experience dealing with distributed file systems.
- Proficiency in configuration management tools like SaltStack, Ansible, Terraform.
- System Monitoring: Create and automate system monitoring and escalation policies.
- System Management: Respond and resolve internal requests within business hours.
- High Availability & Resilience: Maintain 99.95% uptime and act as the first responder in emergencies.
- Full-Stack Observability: Develop dashboards for end-to-end system anomaly detection.
- Innovation: Regularly propose new ideas and improvements to the team.
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Site Reliability Engineer - Lehi, United States - Avetta
Description
Avetta is looking for a Site Reliability Engineer to join their team!
Site Reliability Engineers play a crucial role in maintaining production systems. Their focus is on continuously optimizing and scaling the system to provide the best possible end-user experience on a global cloud-based SaaS platform. Downtime is not acceptable in the world of Site Reliability Engineering. Being able to manage resilient and distributed systems, implement uptime monitors using APIs, and develop scaling algorithms are key skills for this role. Effective communication with development and product teams to drive technical advancements and prioritize features that enhance uptime and user experience is vital.
Key Responsibilities:
Requirements:
Nice to Have:
Metrics:
Join the Avetta team to drive technical excellence and deliver a seamless user experience globally.
