Supervisor/Call Center - Tucson, United States - Randstad USA

Description

Have you Supervised a team of Contact Center Agents? Do you live in Tucson, AZ and are you looking for a permanent position? We are recruiting DIRECT HIRE candidates to join our client's team. Must have experience in motivating, developing and leading the performance of a team of call agents. This is an onsite, second shift opportunity with benefits and bonus potential Varied 8 hour shifts between 10am - 9pm. Must have previous experience fostering teamwork and managing competencies to qualify for this position. Please send resume to: and APPLY TODAY

salary: $42,000 - $45,000 per year
shift: Second
work hours: 10 AM - 8 PM
education: High School

Responsibilities

• Coach/lead a team of 15 call agents
• Develop competencies and foster teamwork
• Provide all feedback to improve call agent performance
• Manage escalations
• Maintain records and report progress to leadership
  
  Skills
• Supervisor/Coach
• Motivating
• Managing
• Influencing
• Leading
  Qualifications
• Years of experience: 1 year
• Experience level: Experienced
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.