- Extensive experience in operations including oversight of daily functions, training, and coaching team members
- Strong relationship building skills across teams and working effectively in distributed teams
- Knowledge of money movement, reconciliation, and settlement processes
- Proven project management and decision-making abilities
- Experience in analyzing and enhancing operational workflows in controlled environments
- Previous involvement in production and non-production testing for platform stability
- Reporting to the Director of Operations, responsible for executing and overseeing activities supporting institutional custody
- Ensuring timely and accurate completion of all custody operations activities in line with control frameworks and client requirements
- Providing daily operational support including settlement, reconciliation, transaction reviews, issue triaging, and reporting
- Offering technical coaching to team members for enhanced expertise
- Participating in discussions with business partners to support client needs and process enhancements
- Establishing a leadership presence within the team and organization
- Demonstrating leadership skills in fast-paced, collaborative environments
- Success in building relationships across teams and the organization
- Ability to grasp complex topics and communicate effectively to all organizational levels
- Analytical thinking and problem-solving skills
- Excellent interpersonal, verbal, and written communication skills
- Guiding teams through changes in business priorities
- Experience in task-oriented operational support and future planning
- Cultivating a high-performance culture focused on client satisfaction and efficiency
- Developing expertise in operations with a focus on digital assets
- Proactively identifying and enhancing risk mitigation strategies
- Driving innovation through understanding business processes and challenges
- Delivering superior results efficiently with effective time management
- Collaborating with internal and external partners to establish proper policies and procedures
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Senior Manager, Custody Operations
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Fidelity Investments, Inc. Durham, United StatesFidelity Digital Asset Services (FDAS) is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to retail and institutional clients. The Manager in Custody Operations is responsible for day-to-d Operations, Manager, Client S ...
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Senior Manager, Custody Operations
1 week ago
Fidelity Investments Durham, United StatesJob Description: · The Role · Fidelity Digital Asset Services (FDAS) is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to retail and institutional clients. The Manager in Custody Operations is responsible for day-to-d ...
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Senior Manager, Custody Operations - Durham, United States - Fidelity TalentSource LLC
Description
Job Description:
The Role
Fidelity Digital Asset Services (FDAS) is a new business unit focused on providing digital asset custody and trading services to retail and institutional clients. The Manager in Custody Operations is responsible for overseeing operational activities such as maintaining accurate records, settling with counterparts, transaction approval reviews, reconciling systems, and developing expertise in digital assets.
To be effective, you will collaborate with Exchange and Custody Operations, Technology Support, Client Support to understand client needs, drive client satisfaction, and share best practices within the FDAS team.
Working Hours: Rotational shifts of 10 hours for 4 days a week.
The Expertise and Skills You Bring
Responsible for overseeing daily operational activities in digital asset custody, ensuring accuracy and efficiency. Collaborate with various teams to meet client needs and enhance client satisfaction.
To be effective, you will closely work with Exchange and Custody Operations, Technology Support, and Client Support to ensure client understanding and satisfaction. Through your expertise and dedication, you will contribute as a valuable member of the FDAS team, sharing best practices and achieving successful outcomes.
Certifications:
Company Overview
Fidelity Investments aims to enhance the financial well-being of clients, assisting individuals and organizations in investment planning. Furthermore, it offers investment and technology solutions to institutions and independent advisors for managing client assets.
Join Us
At Fidelity, there are abundant opportunities to build a fulfilling career that positively impacts lives, including your own. You can access flexible benefits supporting your professional growth, enabling success both at work and in personal life. Awarded with a Glassdoor Employees Choice Award, Fidelity is recognized as one of the top 10 Best Places to Work in 2024. A finance background is not a prerequisite for success at Fidelity, as various learning opportunities are available for career advancement.
Fidelity's work model combines remote work with in-person collaboration to meet associate and business requirements effectively. For hybrid roles, associates are currently required to work onsite for one full week every four weeks, shifting to two weeks in September 2024.
Fidelity values honesty, integrity, and prioritizes safety within a regulated industry environment. Certain positions may necessitate a preliminary credit check and background investigation, including criminal and civil reviews, as well as drug screening.
Explore opportunities at Fidelity on the fidelitycareers.com website.
Fidelity Investments is an inclusive employer focused on building a diverse workforce through a culture of belonging and inclusion.
Fidelity accommodates applicants with disabilities requiring adjustments during the application process. Contact the HR Accommodation Team at accommodations@fmr.com to request accommodations.
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