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    Customer Service Engineer - Baltimore, United States - Swisslog Healthcare

    Swisslog Healthcare
    Swisslog Healthcare Baltimore, United States

    1 week ago

    Default job background
    Description


    Customer Service Engineer - Abu Dhabi, UAE to support our Customer in Abu Dhabi As a Customer Service Engineer at Swisslog Healthcare you will perform all Customer Support duties and responsibilities relating to Swisslog products (AMTS and ADMS) which include preventive maintenance, corrective maintenance, warranty service, emergency service and on-call services.

    Furthermore you will support with a start-up of new installed systems, operator maintenance and user training, and promotion of company products and services as required.

    We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you? Your collaboration As a Customer Service Engineer, you deal with the following tasks.

    Insuring/increasing customer satisfaction through effective complaints handling and periodic customer care visits
    Provide scheduled preventive maintenance service to the customer and conduct periodic customer care visits to monitor product performance and customer satisfaction
    Train Swisslog customers on system and light maintenance operations and identify opportunities to add value to the customer installation
    Report product quality issues to Customer Service Manager and of any problems that arise within their area of responsibility
    Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, as well as start-up logs are properly filled out and processed in a timely manner
    Your competence

    B.S Degree in Mechatronics or Electronic Engineering
    Related experience or job equivalent
    Ability to read blueprint, schematics and wiring diagrams to extract necessary technical information
    Computer software and hardware literate with Windows Application experience
    Exceptional interpersonal skills and communication skills
    Fluent in written and spoken English
    Drivers license

    #J-18808-Ljbffr
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