Customer Care Manager REMOTE - Tennessee

Only for registered members Tennessee, United States

2 weeks ago

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Job Summary

We are currently looking for a Customer Care Manager - REMOTE to lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels.

Responsibilities

  • Lead and develop a team of customer support professionals.
  • Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met.
  • Foster a high-trust culture with clear ownership and accountability.

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