Customer Care Manager REMOTE - Tennessee
2 weeks ago

Job Summary
We are currently looking for a Customer Care Manager - REMOTE to lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels.Responsibilities
- Lead and develop a team of customer support professionals.
- Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met. Foster a high-trust culture with clear ownership and accountability.
Job description
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