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    Service Manager - Sioux Falls, United States - AKP Recruiting

    AKP Recruiting
    AKP Recruiting Sioux Falls, United States

    3 weeks ago

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    Description

    The Service Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department covering shop and field, developing our service business, ensuring satisfied customers, and promoting our products and services.

    Job Duties

    • Take all necessary steps to assure customer satisfaction
    • Recruit, hire, motivate and maintain the highest quality staff
    • Take an active role in company sales
    • Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
    • Assure compliance with safety goals
    • Accurately quote services
    • Manage work order system and service invoicing
    • Communicate policies, procedures, and branch goals to employees
    • Uphold our promise to our customers of "Pride in Service"
    Desired Skills:
    • Excellent interpersonal, leadership, and communication skills
    • Good understanding of mechanical components and associated repair
    • Clear understanding of customer service, sales and marketing
    • Knowledge of profit and loss statements and how to use them to manage a business unit
    • A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
    • Experience with 5S Lean principles
    • Previous experience as a service manager
    Requirements
    • Excellent communication skills
    • Ability to manage employees and processes
    Benefits
    • Salary plus commission
    • Competitive Wages - Be paid your worth
    • Uniforms - fully supplied including cleaning
    • Tool program - available
    • Tuition assistance - for educational and ongoing career growth
    • Health, dental and vision coverage - begins on the first day of the following month.
    • Paid Time Off - (PTO) starts accruing day one of your full-time employment.
    • Holidays - 6 Holidays and 2 Floating Holidays per year
    • 401(K) - with company matching.
    • Long Term Disability - Supplied
    • Short Term Disability - Supplied
    • Life Insurance - Supplied
    • Healthiest You - Virtual Health Care paid by Interstate.
    • PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
    • Pet Insurance - We care about our furry friends
    • Employee Discounts - available on products and services
    • Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
    • Paid Health and Well-being screening - for employees and their spouse
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