Senior Desktop Support Technician - Wakefield
1 month ago
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America seeking Highly skilled Senior Desktop Support Engineer to join our IT Support Team in Woburn MA providing advanced technical support for hardware software applications VPN Security mobile devices printers peripherals remotely managing prioritizing resolving
Qualifications
- 5–10 years of relevant IT support experience in mid to large-sized organization increasing levels of responsibility
- Proven experience supporting hybrid cloud environments Microsoft 365 Azure AD Intune
Responsibilities
- Provide advanced technical help desk services for employees both onsite offsite including troubleshooting problem resolution service request management incident response escalation procedures maintenance updates upgrades monitoring installations configurations patching backup recovery disaster recovery business continuity planning security compliance audits training documentation knowledge sharing collaboration tools vendor management procurement purchasing inventory control asset disposal recycling sustainability reporting auditing compliance standards regulations governance risk assessment mitigation strategies best practices industry benchmarks metrics performance dashboards scorecards key performance indicators KPIs ROI cost benefit analysis return on investment value added services customer satisfaction surveys feedback loops continuous improvement process optimization quality assurance quality control testing validation certification accreditation compliance certification safety certifications regulatory compliance guidelines policies procedures manuals handbooks guides templates forms checklists workflows business processes standard operating procedures SOPs ISO IATF AS9100 CMMI SCAMPI CBA Six Sigma lean manufacturing agile development DevOps microservices containerization orchestration Kubernetes Docker AWS CloudFormation Terraform Azure Resource Manager ARM Ansible SaltStack Puppet Chef Infra PowerShell DSC Desired State Configuration DSCLinux Debian Ubuntu CentOS RHEL SUSE Oracle Solaris macOS Windows Server.
Benefits
- Market-Competitive Compensation Eligibility Performance Bonus
- Comprehensive Benefits Program Medical Dental Vision Life Disability More
Job description
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