Product Support Supervisor - Seattle - TaxAct

    TaxAct
    TaxAct Seattle

    1 week ago

    Description

    TaxAct is seeking to build a team of like-minded experts in both tax and technology who align with our brand purpose are advocates for our customers have a fresh non-traditional approach to the tax industry.

    • Supervise coach and assist seasonal permanent agents
    • Mentor coach agents provide weekly one-on-one progress tracking mentoring coaching sessions with assigned agents

    Key Responsibilities:

    • Lead seasonal support teams providing exceptional customer service in phone chats emails or other platforms ensuring high levels of customer satisfaction

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