Patient Care Specialist - Allentown

Job summary

Ensures and provides patient care and serves as a responsible and accountable clinical expert, role model, educator, and resource who facilitates the professional development of staff and evidence-based quality care.

Responsibilities

• Participates with unit leadership team and the Department of Education to ensure educational needs of staff are met including, but not limited to, orientation, nurse residency, ongoing competency assessment, use of electronic learning system and electronic medical record, continuing education, performance improvement, and professional development.
• Provides clinical, consultative, technical, and informational services to clinical staff, patients, and families demonstrating knowledge in identification and resolution of patient care or other problems.
• Participates in all phases of the performance improvement process including organizational unit-based patient satisfaction goals.
• Assists in the development and implementation of evidence-based policies/procedures/protocols/standards designed to facilitate improved care practices and to promote positive patient outcomes.

Job description