Member Service Representative - Pensacola, United States - TEKsystems

Description

TEKsystems is currently searching for career-driven candidates interested in a Member Services Representative opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area

Job Description:

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.

Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.

Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Experience

Success profile:
Call Center, Administrative, Secretary/Receptionist, Banking/Mortgage, Professional Environment or High Volume Retail Environment.
Top Skills Details
Customer Service, Data Entry, Inbound and Outbound Calls, Call Center

Schedule:
Full-time, 40 Hours a Week, 5 days a week.
Multiple Shifts Midday Shifts Available (Start times range from 10:30am-12:30pm)
Responsibilities

• Ensure account and member security by identifying red flags and safeguarding member assets and account information.
• Route members to the appropriate departments.
• Open new accounts and educate members or potential members on products and services that best meet their needs.
• Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.
• Educate members on self-service options related to unauthorized debit and credit card transactions
• Listen and look for red flags to prevent fraudulent transactions and identity theft.
• Research debit and credit card authorizations and perform debit or credit card maintenance
• Submit and provide status of debit or credit card dispute or fraud claims

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.