EDI Analyst I - Deerfield, United States - DivIHN Integration

Description

This Senior Analyst leads initiatives and develops plans to provide operational support for client's e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite client's business transactions and increase operational efficiencies.

• Partner with the e-Solutions Manager to identify key process improvements and technical skill development

• Assist in the development of team success metrics and implement quality standards
• Initial escalation points for customer (internal & external) issues and team member assistance
• Assist with additional support and implementation work to ensure timely resolution of requests
• Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
• Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
• Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
• Ensure data standards are HIPAA compliant and adhere to client privacy and security policies
• Identify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey.
• Participate in projects relating to client's e-Solutions and liaise with key stakeholders
• Collaborate with IT business partners and suppliers on key business initiatives
• This individual will do the setup on JD Edwards (JDE), testing with the vendors, testing, coordination with the team What you will bring:
• Bachelor's degree or equivalent
• At least 1-year prior work experience in a support role with 1or more years of previous customer service experience
• Demonstrated ability to identify and implement process improvements
• Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
• Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
• Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
• Root cause analysis
• Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
• Demonstrated ability to identify and implement process improvements