Field Technician - Jacksonville - Synergy Equipment

    Synergy Equipment
    Synergy Equipment Jacksonville

    2 weeks ago

    Description

    Summary/objective:

    Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment.

    We value teamwork and foster a positive work culture.

    We provide high-quality, customer focused de-watering and fluid transfer solutions.

    With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization and manufactures over 50% of our products in-house.

    Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

    Essential Functions


    • Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop.
    • Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections.
    • Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned.
    • Participate in all training programs directed by Manager.
    • Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use.
    • Maintains tools in good working order per MSHA and OSHA regulations.
    • Completes basic computer tasks including completing work orders, looking up parts, and communicating via email.
    • Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded.
    • Provide service and customer support during field visits or dispatches.
    • Tie workflow to schedule.
    • Manage all on site installation, repair, maintenance, and test tasks.
    • Diagnose errors or technical problems and determine proper solutions.
    • Produce timely and detailed service reports.
    • Operate vehicle in a safe manner and use field automation systems.
    • Follow all company's filed procedures and protocols.
    • Cooperate with the technical team and share information across the organization.
    • Comprehend customer requirements and make appropriate recommendations/briefings.
    • Build positive relationships with customers.
    • Exhibit strong teamwork.
    • Willing to train and assist other team members with difficult or lengthy repairs.
    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    Required Education and Experience:


    • High School Diploma or GED
    • Extensive knowledge of diesel engines and construction equipment
    • Ability to troubleshoot, test, repair, and service technical equipment.
    • Proven field service experience
    • Must have own tools.
    • Must have a valid driver's license and acceptable driving record.
    • Ability to work flexible shifts.
    Military service will be considered in lieu of education/certification experience as applicable.

    Supervisory Responsibilities


    • None
    Work Environment


    • Environment is consistent with that of a construction environment and equipment yard.
    • Outdoor exposure to elements
    Travel Required


    • Required to travel to various locations for training classes/seminars.
    • Drive to various vendors to acquire parts for assigned repairs.
    • Position may require several hours of driving daily to job sites.
    Physical Demands

    Must be physically able to work in a jobsite environment for extensive periods to include lifting to 50lbs, bending, squatting, crouching, and reaching.

    Must be physically able to work in extreme conditions on job sites Night / Weekend On-Call work required.

    Other Duties

    Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement.

    Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice.

    The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.


    Additional Eligibility Requirements

    At Opifex-Synergy, we prioritize the safety and well-being of our employees.

    To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date.

    This policy is in place to maintain the highest standards of safety and security for our team members.

    What are the Benefits?


    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Health savings accounts with company contributions
    • 401(k) and Roth retirement plans with company matching.
    • Company-paid life and disability insurance
    • Generous paid time off, including vacation and holidays.
    • Safety Bonus Program
    • Profit Sharing Opportunities
    • Boot/PPE Reimbursement Allowance
    At Opifex-Synergy, we support and prioritize professional growth with comprehensive training and ample career advancement opportunities. Our extensive benefits and supportive work environment reflect our commitment to employees' well-being and long-term success.

    Ready to advance your career with a team committed to excellence? Apply now to join Opifex-Synergy.

    Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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