Quality Manager - Downers Grove

Only for registered members Downers Grove, United States

2 weeks ago

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Job summary

The Quality Manager will serve as a strategic leader and operational owner of quality performance within Access Management (Patient Access Contact Center). This role will drive quality as a growth lever, partnering with Access Management leadership to close performance gaps, reduce variation, improve patient experience,

and enable scalable operations.
  • Own the quality strategy for the Access Management contact center.
  • Translate quality data into actionable insights that inform leadership decisions.
  • Provide impartial feedback through objective repeatable quality frameworks.

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