IT Helpdesk Manager - Bloomington, United States - Bowman Williams
Description
We are seeking a IT Manager to join an MSP offering a comprehensive range of IT solutions.We take pride in our ability to customize IT Solutions for our clients and maintain a high level of customer satisfaction.
We are a people- first company and invest heavily back into our employees to ensure they are consistently learning and further developing their technical skill set.
The company is currently looking to hire a hands-on IT Helpdesk Manager to join their leadership team, run a Helpdesk Team and serve as an escalation point when needed.
One of the primary responsibilities of the IT Helpdesk Manager is evolving their support processes and optimizing service delivery – they are looking for someone to step into a leadership role day 1 with the skills/experience to work alongside the CEO and scale/optimize their predictable revenue stream coming in from managed services so they can further monetize their loyal revenue stream.
IT Helpdesk Manager (MSP):
Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
Conduct performance evaluations for team leaders and maximize team efficiency
Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security
Develop and implement internal KPI's/ employee expectations
Service Ticket QA
Manage and Develop internal Documentation Standard
Identify key issues and areas for improvement and make recommendations on procedure improvements
Provide leadership, team development, project assessment, planning and management direction to the Managed Services team
Lead new client onboarding assessments and standardization project planning and engineering
IT Helpdesk Manager (MSP) Requirements:
Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
Tier III technical knowledge required
Experience directing challenging technology issues
Knowledge of Windows Servers, Active Directory, Azure, and Office 365
2+ years previous Managed & Cloud Services Experience***2+ years of experience in a Senior Management role
IT Helpdesk Manager (MSP) Benefits:
Salary $90,000- $110,000 (dependent on experience)
Healthcare, vision, dental – Blue Cross Blue Shield
401k + 3% match
Certification Reimbursement
PTO, Paid holidays
Profit sharing
Maternity leave
Team oriented company culture with frequent outings
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