- Enjoy 20 paid days off in your first year (vacation & holidays)
- 25 paid days off after the 2nd year
- No layoffs during slow seasons thanks to our large customer base
- Diverse career growth opportunities across the U.S.
- Company-sponsored Medical, Dental, and Vision Insurance programs
- Wellness program for free employee medical benefits
- Company-provided smart devices, uniform plan, and tool replacement program
- Comprehensive internal Training Academy
- 401(k) Retirement Savings Plan with company matching
- Company-paid Life Insurance for you and your family
- Short-term and Long-term disability insurance options
- Additional benefits such as Legal advice, pet insurance, and health advocacy programs
- Schedule and dispatch technicians based on client needs
- Coordinate repairs to restore client comfort
- Facilitate real-time communication between field technicians and clients
- Manage work lists and orders through our software
- Handle incoming calls, service documentation, and email communication
- Utilize various software applications for effective operations
- Establish and nurture client relationships
- Create proposals for quoted work
- Excellent customer service and relationship-building abilities
- Prior dispatch or call center experience
- Capability to deliver client-centric solutions
- Strong multitasking and attention to detail
- Effective listening, negotiation, and communication skills
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Customer Service Specialist - Elyria, United States - Service Experts
Description
Geisel Heating, Air Conditioning & Plumbing
633 Broad St, Elyria, OH 44035
Why You Should Join the Service Experts Team?
Our team values integrity and prioritizes both customer and employee satisfaction. We offer top-notch training, support, and endless opportunities for professional development. Join us to become an EXPERT!
Service Experts Company Perks and Benefits for YOU
What's in it for you:
Join the premier team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!
Position Summary: As a CSR/Dispatcher, you will work with our sub-contractor network to support customers, assign work, and manage schedules. This role demands strong administrative and communication skills, flexibility, and a solution-oriented approach to ensure exceptional service delivery.
Key Responsibilities:
Desired Skills and Qualifications:
Customer Service Specialist professionals in Elyria
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Gina Kilgore
I am a certified Loan Signing Agent, as well as a certified mortgage field/insurance inspector. I a ...