Sales & Service Advisor - Rogers - Sun Auto Tire and Service

    Sun Auto Tire and Service
    Sun Auto Tire and Service Rogers

    6 days ago

    Default job background
    Description

    Overview

    We are a growing business and a leader in our industry at Plaza Tire Service, which has been in operation since 1963. With 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas, we offer opportunities for career advancement in a supportive environment.

    We are currently seeking a Sales and Service Advisor for our Rogars, AR store.

    The Sales and Service Advisor plays a crucial role in promoting all products and services offered by the company while adhering to our store standards and expectations.

    Compensation: Up to $60,000 per year.

    Benefits:

    • Competitive Weekly Pay
    • Tuition Reimbursement, up to $3,000 annually
    • Paid Vacation and Sick Time
    • 6 Paid Holidays
    • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
    • Life Insurance (Company paid)
    • 401(k) Retirement Savings Plan with Company Match
    • Discounted Services on Personal and Immediate Family Vehicles
    • Opportunity for Advancement

    Essential Roles and Responsibilities:

    • Promptly greet customers in a professional and courteous manner both in person and on the telephone using our standardized customer service techniques.
    • Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers' service needs.
    • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in the customer file.
    • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
    • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
    • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
    • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
    • Track all new returns, core returns, and warranty parts for individual customers
    • Other duties as assigned

    The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.

    Qualifications:

    • Possess a current, valid Driver's license
    • High School Diploma or equivalent
    • Prior experience as a Service Advisor is helpful but not required
    • Minimum of 3 years of work experience in sales, customer service, or an automotive-related field
    • Professional appearance and proven ability to work in a process-driven environment
    • Ability to work a minimum of five days, including weekends
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