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    Investigator II - Orlando, United States - Cardworks Servicing Llc

    Cardworks Servicing Llc
    Cardworks Servicing Llc Orlando, United States

    3 weeks ago

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    Description


    Investigator II (BSA), Fraud Claim Investigations CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of America CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America Req #9294Friday, March 29, 2024CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.

    CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.


    Position Summary:


    An Investigator II (BSA), on the Fraud Claim Investigations team researches and examines fraud or abuse related to account holder information for our clients.

    In this role, primary responsibilities will include investigating credit card fraud cases over $5k in First Track through the lifecycle of the case to maximize outcome for cardholder and client.

    This role also investigates SARs eligibility and provides an investigation summary for our client.


    Essential Functions:


    Investigates fraud charges over $5k in First Track disputed by the account holderIdentifies and analyzes suspicious activity by utilizing investigative resourcesDrafts investigations for our clients regarding SARs eligibilityMonitoring of challenging cases needing detail root cause analysis to ensure accurate and timely resolutionAccurately executes SARs eligibility investigationsIdentifies any issues in the card management case platform that create an adverse experience and provides recommendations for improvementsSolves problems and makes sound decisions in an effective and efficient manner with a clear understanding of when to escalate an issue or report a trend or problem to managementMonitors all work queues to ensure that they are maintained according to regulatory guidelines for our clients, and completes all work timely and accuratelyHandles any escalated or exception issues from management, clients, or other areas of the companyTakes action to ensure that regulatory (Regulation E and Regulation Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being metMaintains thorough and current knowledge of all applicable federal, state, and local regulations (including but not limited to all FCRA requirements, FDIC Red Flag Guidelines) as well as internal policies and procedures and clients requirementsEducation and Experience:High School Diploma or its equivalent education requiredTwo (2) years prior relevant and/or card fraud experience in bank operations environment and related customer service experience requiredPrior experience with case card management software preferredPrevious experience with First Data systems is a plusSummary of Qualifications:Keyboarding proficiencyIntermediate expertise in Windows based computer applications (Excel, Word, etc.)Ability to consistently make high quality decisions on a repetitive basisAbility to easily recognize and mitigate risk regarding advanced fraud loss types/scenariosAbility to handle an increased work load based on experience, knowledge and expanded skill set levelsEffectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functionsAbility to assist in the training, support, and on-going development of newer investigatorsAbility to consistently make high quality decisions on a repetitive basisAbility to back-up all advanced job functions within the department with speed and accuracy due to experience and skill set levelsAbility to multi-task is essentialWe offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.

    Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

    Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees.

    Further details will be shared during the interview or offer process, as appropriate and applicable.

    We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.

    We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicants personal credit history, drug testing, and employment/personal references.

    CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of AmericaCardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America#J-18808-Ljbffr
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