Customer Support Representative - Bedford Heights, OH, USA
1 day ago

Job description
Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors.A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills.
A working knowledge of commercial doors, frames and hardware will be very helpful.Essential Functions
- Estimating from blueprints
- Meet planned sales and margin expectations
- Coordinate sales of assigned accounts monitoring product and delivery needs
- Represent the company knowledgeably and professionally
- Provide solutions to customers relating to material procurement, distribution and application
- Perform bid reviews to ensure we are priced profitably and competitively
- Conduct telemarketing calls at slow periods to proactively look for new business
- Facilitate customer relations between all branch location departments and customer
- Assists if needed in collection of accounts receivable
- Estimates materials from information provided by counter customer when needed
- Prepares and inputs orders as needed and researches and orders special products as necessary
- Other duties as assigned
- Associate's Degree or Bachelor's Degree preferred
- years relevant work experience preferred
- Knowledge and experience with commercial construction
- Detail-oriented
- Customer service and problem solving skills
- Must be able to pass pre-employment background check and drug screen
- Experience using Microsoft Office products required
- Excellent verbal and written communication and leadership skills
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