Optometric Technician - Newburgh

#13731 · Newburgh, Indiana, USA · Full-Time/Part-Time · Full-time · Job Description · Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment ...

Job description

#13731

Newburgh, Indiana, USA

Full-Time/Part-Time

Full-time

Job Description

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience.

Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
Enters patient information in Electronic Health Records (EEHR)
Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
Completes proper coding of procedures for payment collection
May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
Supports the OD with patient education as instructed by the Optometrist
Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
Participates in Practice meetings / projects as requested

Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc.

Calls all no-shows or cancelled patients to reschedule appointments
Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
Performs other duties within the Practice as requested and as time allows

Requirements

High School or GED qualification
Entry level PC skills to include MC Office, Windows, and Word Processing
Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients

Preferred Qualifications

Experience evaluating patients for eye exams and dispensing eye exam medications
Familiarity with medical terms associated with eye treatment
Experience maintaining patients' records / files per HIPAA regulations
Industry certification (CPO, CPOA, CPOT) preferred but not required

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.