Channel Partner Services Coordinator - Chicago - CMK Resources, Inc.

    CMK Resources, Inc.
    CMK Resources, Inc. Chicago

    1 day ago

    Technology / Internet
    Description

    CMK Resources is partnering with a global enterprise storage leader to identify a Senior Partner Services Manager to lead post-sale operational alignment across the Americas channel ecosystem.

    This role sits squarely within the post-sales partner services function. It supports MSPs and VARs delivering enterprise storage, cloud, virtualization, and backup solutions. The focus is execution, certification alignment, escalation ownership, and structured partner lifecycle management — not pre-sales or quota-carrying activities.

    Work Model: Remote or Hybrid (US-Based)

    Preferred Location: Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered

    Responsibilities

    • Act as senior operational lead for strategic MSP and VAR partners
    • Drive partner services readiness, certification compliance, and implementation quality
    • Own complex escalations tied to service delivery and customer experience
    • Develop structured partner performance scorecards and operational accountability frameworks
    • Influence partner enablement strategy and regional execution plans
    • Align Sales, Support, and Professional Services teams around structured post-sale workflows
    • Identify systemic gaps and implement operational improvements across the partner ecosystem
    • Provide executive-level partner performance visibility and reporting

    Qualifications

    • 6+ years of experience in partner services, channel operations, technical account management, or post-sale service delivery
    • Demonstrated experience working with MSPs/VARs delivering enterprise infrastructure solutions
    • Strong background in implementation oversight, certification enablement, and escalation management
    • Ability to operate strategically while remaining hands-on
    • Proven experience driving cross-functional alignment in a global environment
    • Advanced CRM/reporting proficiency (Salesforce, ServiceNow, Tableau, etc.)
    • Comfortable stepping into ownership with minimal direction after onboarding

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