Technical Support Lead in IT - Cherry Hill, United States - Coach4expats

Description

Job Description

Job Description

We are looking for a Customer Support Team Leader for a leading parking solutions client with one of its locations in Barcelona.

The main objective of this position is to ensure maximum satisfaction of both internal and external customers by providing software technical support.

Responsibilities include customer technical assistance, monitoring maintenance contracts, overseeing daily team activities, managing projects, and driving continuous improvement.


Responsibilities:

Customer Technical Assistance:
Lead technical interactions with clients of different profiles.
Monitor maintenance contracts to ensure service effectiveness.
Ensure resource availability and establish contingency plans.
Evaluate and motivate the team, proposing training plans.


Projects and Internal Support:
Execute and assign project tasks in coordination with various departments.
Participate in continuous improvement projects and propose action plans based on customer surveys.


Continuous Improvement:
Contribute to proposed action plans from customer surveys.
Monitor critical or repetitive software incidents.
Define and execute necessary training for the team.


Required Skills:
Bachelor's degree in Computer Engineering.
5 years of experience in a similar role.
Knowledge of Microsoft SQL Server or Oracle database administration.
Experience in service administration in Linux or Microsoft Windows environments.
Knowledge of software, communications, protocols, networks, etc.
Familiarity with Windows operating systems and servers, as well as communications RS232, RS485, TCP/IP, industrial buses, and USB.
Training in Occupational Health and Environmental Risk Prevention.


Minimum Qualifications:
Customer satisfaction and orientation.
Results-oriented.
Continuous improvement mindset.
Teamwork.



Benefits:

Inclusive Work Environment:
Join a diverse and collaborative team in an inclusive environment.
Participate in projects that promote continuous improvement and innovation.

Professional Development:
Opportunities for continuous training and professional development.
Participation in continuous improvement projects and development of technical skills.
Flexible Schedule and Work

Benefits:
Monday to Thursday work schedule from 8 am to 5:30 pm.
Intensive Fridays from 8 am to 3 pm throughout the year, July, and August.
Possibility of telecommuting by agreement with the director of services.

Competitive Compensation:
Competitive salary based on experience and skills.
Meal voucher of €8.70 per day for in-person workdays.

Our Core values at Coach4expats

Transparency:
We believe in transparent and smooth recruitment processes. You will get feedback from us.

Candidate experience:
Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.

Talented pool:
We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.

Diversity and inclusion:
There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.

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