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Smithfield

    Hotel Front Desk Receptionist - Smithfield, United States - Fairfield Inn & Suites

    Fairfield Inn & Suites
    Fairfield Inn & Suites Smithfield, United States

    1 week ago

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    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today


    Responsibilities


    • Connect with the housekeeping department to ensure guest accommodations are ready
    • Mitigate customer complaints as needed
    • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
    • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

    Perform regular bookkeeping duties:
    make sure hotel guest information is current and correct


    Qualifications


    • 1+ year of hotel industry experience or related job preferred
    • Well-versed in taking telephone calls and handling stressful situations
    • Working knowledge of Microsoft Office and reservation management systems
    • High school diploma, GED, or equivalent
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
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