Host/Hostess- Prosper - Fish City Grill / Half Shells

    Fish City Grill / Half Shells
    Fish City Grill / Half Shells Prosper

    1 week ago

    Description
    Job Overview
    Responsible for greeting every single Customer with a personable, genuine, upbeat, and unique greeting. Control the flow of traffic and maintain an awesome, clean atmosphere to Customers.
    Primary Responsibilities
    • Live by a servant leadership philosophy to always serve others first.
    • Understand, and comply with:
    • All Company policies, procedures, and operating standards.
    • All federal/state/local laws and ordinances.
    • Provide a first and last impression for our neighborhood joint.
    • Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
    • Perform the role of a Host.
    • Know menu details, drink specials, and Chalkboard specials.
    • Know what credit cards we accept.
    • Open and hold the door for Customers.
    • Greet Customers with a genuine hello, a smile and eye contact.
    • Manage the seating of the Customers; monitor wait times.
    • Guide Customers to an appropriate table while maintaining a comfortable pace and proximity to Customers following you.
    • Hand clean menus to Customers once they are seated; explain the Chalkboard specials.
    • Manage the communication throughout the restaurant.
    • Provide awesome service to all Customers.
    • Always have a "do whatever it takes" personality.
    • Hold doors open for Customers
    • Pull out chairs for female Customers.
    • Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
    • Perform secondary responsibilities.
    • Assist Busser by clearing and/or wiping tables.
    • Assist Servers by refilling beverages.
    • Assist Bartenders by handling carry out orders.
    • Complete assigned opening, ongoing, and closing sidework.
    • Maintain a safe, sanitary, and secure environment at all times.
    • Notify a Manager of all Customer complaints.
    • Remain calm at all times.
    • Perform any other tasks or duties as assigned by a Manager.
    Required Skills
    • High school degree or GED preferred.
    • Good reading, writing, mathematical and communication skills.
    • Able to interact professionally with other Customers and Team Members.
    • Able to handle multiple tasks in a fast-paced environment.
    • Good judgment and decision making abilities.
    Physical Requirements (as required by OSHA)
    • Must be able to spend 100% of working time standing, walking, and reaching.
    • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
    • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
    • Climbing and ascending or descending ladders, stairs, and ramps.
    • Must be able to carry loads greater than 35 pounds frequently.
    • Must be able to communicate clearly with our Customer in the primary language of the restaurant.
    • Hearing sounds at normal speaking levels with or without correction.
    • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

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