Tier 2 Network Engineer - Boston, United States - SeaHill Consulting Group

Description

Job Description

Candidate will be maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.

Candidate will be responsible for the ingest and triage of any tickets or requests from the helpdesk.

Candidate will be responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.

Candidate will be responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.

Candidate will be responsible for assisting the ensuring the validity of node data in the systems used (Client, DNAC, SolarWinds Orion).

Responsibilities

Familiarity/Experience with 3 or more of the following:

Cameras

Circuit and WAN Management

Interfacing with MPLS and LTE Vendors

Cisco Client and DNAC

Encoders/Decoders

IoT Equipment

NAT/PAT

Network Management Tools:
SolarWinds Orion, phpIPAM


Routers:
Cisco IR1101s, 809s


Routing Protocols:
BGP, OSPF


Switches:
Cisco 9300, Advantech

TACACS/RADIUS

Help troubleshoot and maintain network tools and topology maps.

Maintain complete detail of issues in ticketing system.

Receive phone calls direct from end-users.

Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.

Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).

Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.

Mentor and train Tier other Service Desk personnel as needed.

Be able to work shift work (Days, Swings, Mids).

Preferred Experience and Attributes

Working knowledge of ITIL principles.

Working experience with Enterprise level ticketing system such as SNOW or Remedy

Understanding of Syslog and SNMP monitoring

Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.

Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).

Knowledge of computer networking concepts and protocols, and network security methodologies.

Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).

Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Understanding and knowledge of 5G equipment.

Requirements

US Citizen

5-7 Years' experience in Information Technology industry.

Must be able to pass background check(s).

#J-18808-Ljbffr